If you suspect there are Loyals Points missing on your account follow the steps below:
- Wait 24 hours - Sometimes it takes some time for our system to catch up. Check again after 24 hours.
- Check in with your studio - Some activities require you to be Checked in to your classes. Check with your Studio that you are checked into the class. No Check in = No Points. If your Studio doesn't check you in check-in before the end of the week, you will not receive bonus points for your streak.
- If you're still not seeing your points appear, request further investigation with your studio.