Missing Apple Health/Watch LionHeart reports in the F45 Training app

The Apple Health integration verifies that your tracked workout aligns closely with the scheduled class time you booked into. If the workout is started or stopped outside of this expected timing window, the report may not sync.

The most common causes are:

1. Starting or stopping the Apple Watch workout too early or too late: If your tracked workout does not closely match the scheduled start and end time of the class, the sync can fail.
2. Ending the workout after cooldowns: If your studio includes cooldowns at the end of class and you stop your Apple Watch workout after the cooldown finishes, your workout may appear too long and fall outside the expected duration.
3. Class starting later than scheduled: Some studios begin class a few minutes late. However, the Apple Health integration always uses the official scheduled class time, not the actual in-studio start time. This can push the tracked workout outside the required window if members follow the trainer’s timing instead of the scheduled time.

How to Ensure Your Apple Health Workout Syncs Correctly

Until we release updates that relax these timing restrictions, please follow these guidelines:

1. Start your Apple Watch workout as close as possible to the scheduled class start time: Review our timing rules here: Getting Started with Apple Health in the F45 Training App
2. End your workout near the scheduled class end time
   1. Do not time it based on when the class physically finishes if it began late
   2. Use the scheduled duration (e.g., 45 or 60 minutes)
3. If your studio includes cooldowns, end the workout before cooldowns finish: Ending the workout after cooldowns may push your total time beyond the class duration, causing the sync to fail.
4. Try to avoid starting or stopping the workout early by mistake: Small timing shifts can cause validation issues.

What We’re Improving

Our development team is currently:

• Reviewing and relaxing the timing restrictions to make the experience more forgiving
• Improving user feedback so the app can indicate whether the workout was tracked correctly

We appreciate your patience while these improvements are being built.