Member Knowledge Base
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F45 Training App

Features and Bug Fixes

  • Known Bugs and Issues

Passport

  • What is Passporting?
  • What are the eligibility rules?
  • What are the usage rules for F45 Passport?
  • How can I book in a Passport Visit?
  • Do Passport visits accumulate over time?
  • Passport Feature Announcement
  • Updates Regarding F45 Passport

FIT Rewards

  • What is FIT Rewards?
  • How do I earn Loyals Points?
  • How do I redeem FIT Rewards?
  • What are FIT Rewards Status Badges?
  • Do Loyals Points expire?
  • Are here limits on earning Loyals Points?
  • Can I redeem FIT Rewards with an inactive Membmership?
  • Can I transfer Loyals Points to another account?
  • FIT Rewards issues and Support
  • Can I get a refund on a FIT Reward?
  • Missing Loyals Points

Class Bookings

  • My bookings are not showing
  • The app says I do not have an active membership
  • Setting up your Calendar in the F45 App
  • How can I see how many classes I have remaining (class packs)

Account/Profile Help

  • How do I change my Email address in the F45 Training App
  • I can’t login to the F45 Training app

Class Counts

  • What are class counts?
  • What does the class count include and exclude?
  • Why is my class count different to the Mindbody apps?
  • What if my studio was/is Glofox?
  • Can my studio adjust my class count?
  • When does the Class Count get updated?
  • Where is the Lifetime Total?

Trials

Strava

  • F45 x Strava Overview
  • What is Strava?
  • How do I get started with Strava?
  • How do I connect my account to Strava?
  • What is shared with Strava?
  • What else should I know?
  • Strava Integration - Now Operational

Dr. B

  • Dr. B Shed It Program

Loyals (Beta)

  • What is Loyals?
  • How can I earn points?
  • What are the Loyals status levels?