Features and Bug Fixes

• Known Bugs and Issues

  Strava Account Link Not Working - RESOLVED

  What do I need to do?

  Ensure your app is on the most recent version then go into Settings > Integrations > Strava > Link and follow the in-app prompts to link your account to Strava.

  
  

  What was the issue?

  Initially we reenabled the integration for members who had previously linked their account to Strava, however members attempting to set up a NEW link were unable to do so.

  
  

  What caused the issue?

  During the Lionheart 2.0 rollout we temporarily disabled the Strava integration to allow for upgrades to our systems and capabilities. 

  
  

  
  

Passport

• What is Passporting?

  Passporting is the ability for all members on paid-in-full and autopay unlimited memberships to be able to visit any other eligible studio in the world globally for a certain number of visits per month without a charge.

• What are the eligibility rules?

  Members must hold a current autopay unlimited membership or a paid-in-full unlimited membership, with up-to-date payment details on file.

• What are the usage rules for F45 Passport?

  Every eligible member will be allowed 6 (Six) Passport visits per calendar month at any studio in the world that uses Mindbody, globally. These can all be used at the same studio, or across multiple. Once the cap is met, any additional Passport bookings will be subject to a 50% drop-in fee (based on the studio’s current drop-in rate), which will be paid by the visiting member to the visiting studio via the F45 Training app.

  
  

  Usage rules are as follows:

  • You are allowed to book in a Passporting class as long as the class start time is within the next 24 hours. If the class time is more than 24 hours in advance, you will be prompted to choose alternative methods of payment to book.
  • You will be unable to join waitlists with a Passport, this is to ensure priority is given to studio members.
  • If you cancel or are a no-show, you will still have been considered as using one of your monthly Passports.
    • i.e. if you have 6 Passports for a month, book and cancel/don't attend a class; you will have 5 Passports left for that month
  • If you cancel, are late or are a no-show for a bookings, any applicable policies and charges the studio has in place will apply. These bookings will be counted as one(1) of your six(6) monthly visits and cannot be reinstated. We ask that you make your bookings carefully.

  
  

  Please note that certain Special Event classes, such as HYROX classes, Recovery and FLEX, cannot be booked via Passport.
  

• How can I book in a Passport Visit?

  In order to Passport, set your in-app studio to the one you wish to visit using the studio selector. Note: 

  Passporting is only available in the F45 Training App. It is not available online or in the Mindbody x F45 app.

  
  

  Please note you can only book a class which starts within the next 24 hours; you will not be able to book a Passport visit ahead of the 24-hour booking window. Select the class you wish to book into and you will be shown a screen asking you if you wish to use a Passport:

  
  

  

  
  

  Once you select that you wish to use a Passport, you will be shown a screen that explains Passporting, shows you the number of Passports remaining, and asks you to confirm your booking.

  

  
  

  Once you confirm your booking, you will be shown the Liability Waiver for the studio if you haven't already signed it. If you don't have a credit card on file for your Home Studio, you will also be asked to provide details for payment of cancelled classes and applicable no-show fees. 

  
  

  

  
  

  Once you've accepted the Liability Waiver, your class will now be booked in and will reflect in the F45 Training app, as well as the opportunity to provide feedback on Passporting as a whole. 

  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

• Do Passport visits accumulate over time?

  No; Passports visit use counts reset each calendar month and do not accrue.

• Passport Feature Announcement

  F45er’s, you asked and we listened! 

  
  

  We are excited to announce the F45 Passport program, which allows all active Unlimited Members to attend non-home studios of their choice around the world! 

  
  

  How does the Passport program work? It’s simple: if you have an active Unlimited membership, you can now drop into nearly any other F45 studio globally* for up to six (6) visits per month at no additional charge!

  
  

  To book a Passport visit, please use the F45 Training App. Click the studio name with the location pin icon ("F45 SoCo Lab" in the below image for Step 1) in the top right corner. This should take you to "Linked Studios" where you can select the F45 studio you wish to visit. Follow the same seamless booking process as you would for your home studio!
  

  
  

  
  

  

  
  

  If you do not currently maintain an Unlimited membership and would like to upgrade your membership in order to access F45 Passport, please contact your home studio.
  
  If you visit a studio via the F45 Passport offering, please remember that five-star ratings and clothing purchases go a long way in supporting a studio! 

  
  

  Passport visits may only be booked within 24 hours of a class start time. Please refer to the studio's policy on cancellation, no show and late fees.

  
  

  *Please note there are a select few studios that do not run on Mindbody software, and these studios are currently excluded from the Passport program. 

• Updates Regarding F45 Passport

  F45’ers!

  
  

  Since its debut earlier this summer, the global F45 Passport program has been a huge success! As a reminder, active Unlimited Members can visit almost any studio in the world up to six (6) times per month at no additional charge! 

  
  

  What’s new?

  
  

  1. In response to popular demand, active Unlimited members will now have the ability to book more than six (6) Passport visits per month; each Passport visit beyond the initial six (6) visits in a particular month will be subject to a 50% discounted drop-in rate. 
  2. To continue to prioritize the ability for home members to book classes at their home studio, you may encounter some restrictions on booking a Passport visit from time to time. These restrictions are designed to be few and far between, and generally limited to higher traffic studios and busier class times. If you try to book a Passport visit and these restrictions apply, the app will either indicate that the class is fully booked or available at a 50% discounted drop-in rate. Alternatively, you are welcome to select another class without restrictions and book a Passport visit accordingly. 

  
  

  To book a Passport visit, please use the F45 Training App. Click the studio name with the location pin icon ("F45 SoCo Lab" in the below image for Step 1) in the top right corner. This should take you to "Linked Studios" where you can select the F45 studio you wish to visit. Follow the same booking process as you would for your home studio!

  
  

  

  
  

  To upgrade to an Unlimited membership and unlock the benefits of Passport, please contact your studio directly!

  
  

  Note: F45 Passport is available at the vast majority of studios around the world. There is a small minority of studios that do not run on Mindbody software and are currently excluded from the Passport program.

  
  

Loyals (Beta)

• What is Loyals?

  

  
  

  Loyals is a game that enables you to earn points for working out in-studio and at-home. Points center around consistent training over time based on a member's engagement with your F45 studio over the previous 12 week period, excluding the current week.

  
  

  You can work out their way via in-studio visits (including FLEX) as well as At-Home workouts over the preceding 12-week time horizon. For new and existing members it provides a fun, simple way to gamify working out that focuses on rewarding the right behaviors and building long-term sustainable fitness habits no matter where you are in your fitness journey.

  
  

  You can find Loyals (and class counts) from Home > My Profile in the F45 Training app.

  
  

  

• How can I earn points?

  

  
  

  Earn points weekly by showing up for in-studio visits (including FLEX) as well as working out at home via our At-Home workouts. Additionally, you can unlock bonus points for special achievements.

  
  

  • In-studio workouts are worth 100 points.
  • At-home workouts are worth 80 points.
  • Your first workout of the week is awarded an extra 100 bonus points (so 200 points in total).
  • When you workout any three days of the week you get an extra 300 bonus points!

  
  

  Your total points are capped at a max of 1,000 points each week.

  
  

  Can I earn points for visits at other studios?

  No - but you can get points for completing At-home workouts if you are away from the studio!

  
  

  For the first version we have prioritized focusing on building loyalty and engagement at the studio level. We are actively working on enhancing this in subsequent releases.

• What are the Loyals status levels?

  

  
  

  Your status is determined by the sum of all your points over the preceding 12 completed weeks. For example, points earned in the current week would not count towards your status until the week ends. Weeks start on a Monday and end on Sunday.

  
  

  Expect your status to wax and wane and, after exploring each level, find a level that works for you and your long-term fitness goals. Focus on what's achievable over a 12 week horizon.

  
  

  What are the status levels?

  Remember: The most important thing is that its you vs. you - find the level that is right for you!

  
  

  

Class Bookings

• My bookings are not showing

  If you notice you're bookings are not appearing in the My Bookings tab, it may be because they have not synced yet.

  
  

  If you have booked a class in other booking apps, it will take time for the booking to appear in the app visually. The booking is still booked however may not show right away. We expect bookings to sync and appear in the F45 Training app within 24 hours. 

  
  

  We recommend continuing to book from the F45 Training app directly, your bookings will appear as expected in the app.

  
  

  If after 24 hours your booking does not show, please reach out to your Studio who can raise a ticket with us.

  
  

  Note: The Previous bookings tab does not show late-cancel or no-show bookings.

• The app says I do not have an active membership

  In some instances, when trying to book a class or a scan or access Home workouts, you’ll receive an error saying that you don’t have an active membership. To resolve this, please ensure the following:

  
  

  • You have selected your studio (see instructions below).

  • Your F45 Training App account email and your Mindbody account Email match.

  • You have an active membership at your studio (check with your studio).

  
  

  Ensure that your app is correctly linked to your studio and your membership is valid. 

  
  

  **Even if it may appear highlighted, please tap your studio and try again**

  
  

  1. Tap TRAIN > Book tab.

  2. Your currently selected studio will be displayed in the top right corner. If this is incorrect tap to change it.

  

  3. A Studio list will appear, these studios are those that you’ve attended or browsed the schedule for in the past. Tap the studio you wish to book with to set it as your current studio.

  

  4. Try to book your class again.

  
  

  Alternatively, you can also find your linked studios by clicking on your profile picture on the top left of the screen, then Account > My Studios.

  
  

  If you still have issues, contact your studio to confirm your membership type and dates. 

  
  

• Setting up your Calendar in the F45 App

  To change, add or change your calendar that is used for the Add to Calendar feature in the F45 Training app, follow the steps below.

  
  

  Step 1 - Add your calendar to your Mobile device

  Ensure the calendar you wish to use is added to your phone's system. Here are instructions on how to set up a calendar on Apple and Android.

  • Apple iOS - Set up multiple calendars on iPhone
  • Android OS - Add or remove an account on Android

  
  

  Step 2 - Update the F45 Training app settings.

  1. Tap your Profile Icon
  2. Tap Update details
  3. Tap Add to calendar. If you haven't already given the app permissions, it may ask you to check permissions first.
  4. Here you can change the Calendar that gets used when you tap the Add to Calendar button after booking a class. 

  
  

  Tips

  • If you do not see your calendar, ensure it's added to your device as in Step 1, and the calendar is synced. 
  • If you do not see any calendars in this area, it may be due to a lack of app permissions. Try to delete and reinstall the app and try again.

• How can I see how many classes I have remaining (class packs)

  If you have a class pack-style membership, you can view the number of remaining classes in the F45 Training app. The remaining classes are displayed before and after booking a class.

  
  

  Currently, the app cannot display remaining classes for Limited memberships. These memberships function differently than class pack-style packages. We are working to release this feature in future updates.
  

  

  You can also view your remaining classes in the Profile > Membership area.

   

  
  

  
  

  
  

  
  

Account/Profile Help

• How do I change my Email address in the F45 Training App

  To update your email address, we kindly invite you to fill out the form linked below. Simply follow the prompts provided to guide you through the process:

  
  

  Member Guided form

  
  

  We'll let you know once the change has been completed.

  
  

  Each F45 Studio will have a booking provider (Mindbody/Glofox), please note that you may also need to contact your studio about changing your Booking provider Account email as well. 

• I can’t login to the F45 Training app

  Ensure that you are logging into the F45 Training app with the same email address you are registered with for your studio; your login details, including the email and password, may or may not be the same as your Mindbody login.

  
  

  Most of the time a password reset can fix up any account issues you’re having. Try resetting your password by clicking the link below.

  
  

  https://resetpassword.profile.f45training.com/

Class Counts

• What are class counts?

  
  

  Class counts is a feature for the F45 Training app, designed to show you how many classes you’ve attended at your current studio.

  
  

  You can find this in the PROFILE section of the F45 Training app. Tap your Profile picture to view your Class counts card.

  
  

  By attending classes at your studio, you’ll earn new attendance badges with new goals to reach, whether it’s your 1st Workout badge or your Club 1000 badge. 
  
  We’ve worked hard to deliver functionality that not only provides you with clear insight into your visits but is more accurate than any other app that has displayed this information.

  
  

  You can click the ‘detailed breakdown’ button on the class count page to see your total bookings and the values deducted to reach the true class count. 

  
  

  

  
  
  Note: 

  • Class counts are currently only supported for Mindbody studios. We are actively exploring GloFox support.
  • Counts will only appear for the currently selected studio in the app. Currently, there is no way to view a total count across all your attended studios as one total count.

• What does the class count include and exclude?

  The class count includes only classes that you have been checked in for. If your studio did not check you in for a class, it will not reflect in the class count section of the app. 

  
  

  We also only support Mindbody studios and classes at this time, but we are in active development to support Glofox in the near future.

  
  

  View the below exclusions for Studio class counts:

  • Class counts do not include booked classes you have not yet attended

  • Class counts do not include classes you have attended but were not checked in for

  • Class counts do not include No-Shows

  • Class counts do not include Cancellations

  • Class counts do not include Scans

  • Class counts do not include Recovery services bookings

  • Class counts do not include FLEX bookings

  • Class counts do not include Classes done at a studio that uses Glofox

  • Class counts do not include Classes done at studios that were closed.

  
  

  As an example:
  
  Member Bruno has:
  
  5 classes booked in for next week

  45 classes he was checked in for at a Mindbody Studio

  10 classes he wasn’t checked in for

  10 classes that he didn’t attend

  10 classes he canceled

  10 scans

  10 classes at a Glofox studio

  
  

  The raw total is 100 classes

  The true class count of eligible classes is 45 - this is what he will see in the F45 Training app

  
  

• Why is my class count different to the Mindbody apps?

  You may notice a difference in class counts when you compare the F45 Training app to the Mindbody apps (Mindbody x F45 App and Mindbody: Fitness, Salon & Spa). 
  
  These Mindbody apps added counts for cases that we don’t consider a legitimate class. We want to ensure the Class count metric accurately represents actual classes our members have attended. 
  
  Below is a list of cases that are included in Mindbody-developed apps. Click here to view the list of what our F45 Training app considers a class.

  
  

  The Mindbody x F45 Training app INCLUDES:

  
  

  • Classes you have been checked-in for

  • No shows

  • Scans

  • Only Mindbody classes

  
  

  The Mindbody: Fitness, Salon & Spa app INCLUDES:

  
  

  • Classes you have been checked-in for

  • No shows

  • Scans

  • Attendance using the same login details at studios/services that are not F45 but use Mindbody as their billing system

  
  

  As an example:
  
  Member Bruno has:
  
  5 classes booked in for next week

  45 classes he was checked in for at a Mindbody Studio

  10 classes he wasn’t checked in for

  10 classes that he didn’t attend

  10 classes he canceled

  10 scans

  10 classes at a Glofox studio

  
  

  The raw total is 100 classes 

  The class count of eligible classes in the Mindbody x F45 app is 65 

  
  

• What if my studio was/is Glofox?

  We currently only support Mindbody attendance at this time.

  
  

  If you go to a Glofox studio, you will not see the Attendance tab in the Track section of the F45 Training app. 

  
  

  If you go to a Mindbody studio that used to use Glofox, or you are a member who has done classes at both types of studios, you will see the Attendance tab, however none of the visits for Glofox studios will be counted. 

  
  

• Can my studio adjust my class count?

  Currently, we do not support manual adjustments of the class counts by studios

• When does the Class Count get updated?

  After you have checked in to your class, the latest class data will be updated and reflected in the Attendance tab within 24 hours.

• Where is the Lifetime Total?

  During our initial early access testing period this was shown to members at participating studios however we encountered certain use cases that made the count inaccurate for certain scenarios. 

  We have a solution to this however while we work to deliver an accurate and high-quality Lifetime total count we are switching off this functionality. 

Trials

Strava

• F45 x Strava Overview

  We are excited to announce the integration between the F45 Lionheart and Strava! With seamless integration of the F45 Lionheart starting during Strava Week, participants will be able to monitor their performance in real-time, sharing their workouts with both the F45 community and Strava's vast network of users worldwide. Once you join Strava you will be able to directly connect your Lionheart device to your account via the F45 Training app. Once this has been completed and you wears your Lionheart device during a workout, your Lionheart report will be automatically recorded and uploaded to your Strava feed. 

  
  

  Moreover, by joining the official F45 Club on Strava, members unlock a new dimension of competition and camaraderie, with daily prizes being offered during our upcoming Strava Week and the opportunity to compete against fellow F45’ers across the globe. This partnership not only amplifies individual fitness journeys but also fosters a sense of unity and motivation within the global fitness community. Not to mention, all 13 of our official F45 Athletes are currently active on Strava and are excited to start interacting with the global F45 community!

• What is Strava?

  Strava is the largest sports community in the world - over 120 million athletes in 195 countries use Strava to set goals, track progress, connect and compete.

  
  

  As the leading platform for movement, users can record over 30 types of activities including HIIT and weight training.

• How do I get started with Strava?

  To get started on Strava, simply download the app on your smartphone and create a free account. From here you will be able to join various Clubs, Challenges and follow other Strava users - including our 13 official F45 Athletes. Click here to find our F45 Training Club.

  
  

  The Strava app links directly to wearable devices such as WHOOP, Apple Watch, Garmin and now Lionheart!

  
  

  If you link one of these devices to your Strava account and wear it during your F45 workout - your workout report will automatically be uploaded to your Strava feed and shared with your followers.

  
  

  You can find information on linking third party devices here.

• How do I connect my account to Strava?

  1. Open the F45 Training app and access your profile by clicking the icon on the top left corner of the app.

  2. Once you are in your profile, click the gear icon in the top right corner.

  3. Find “Partner Integrations” under settings.

  4. Link your account to Strava. Once you click “Link” you will be taken to the Strava website where you will need to enter your Strava login credentials. Once complete your accounts should be linked! 

  
  

• What is shared with Strava?

  If you wear a Lionheart during your workout, the F45 Training app will automatically post a detailed summary of your workout to Strava, including heart rate data, the type of class attended and more. 

  
  

  If you don’t wear a Lionheart during your class, the app will still post to Strava to track the type of workout you did and the duration of the workout. 

• What else should I know?

  • It may take an hour or more for your workout report to post to Strava. 

  • If you do not wear a Lionheart to record your workout, you will need to be sure you are checked into class or your report will not populate. 

  • To control your sharing settings within Strava, please visit their support page here

  • If you have trouble linking your accounts please revisit the steps below: 

  
  

  

• Strava Integration - Now Operational

  April 2025 Update: Strava is now fully operational. 

  
  

  To link to Strava, please download the latest version of the F45 Training App and go to Profile > settings (click on the gear icon) > Integrations > Link Strava. You can unlink the Strava integration any time.

  
  

  The Strava integration is powered through LionHeart - which means that you must wear your LionHeart chest strap or armband and see yourself on the studio Lionheart TV for the integration to work properly.

  
  

  If you run into any issues with Strava, try to unlink and then re-link.

  
  

  
  

  
  

  
  

Dr. B

• Dr. B Shed It Program

  

  
  

  Building on the success of F45’s existing partnership with Dr. B that helps qualified individuals save up to 40% on their F45 membership fees by accessing their HSA/FSA, F45 and Dr. B have launched a new innovative prescription weight loss program.

  Introducing Shed It—a holistic weight loss program that combines the power of prescription GIP/GLP-1 medications with the proven fitness and nutrition tools of F45 delivered through the F45 Training mobile app. If you are currently using GLP-1s, know someone who is, or simply interested in learning more about prescription weight loss, please read on to learn more!

  What Is Shed It?

  Shed It is holistic prescription weight loss program designed for current and prospective GLP-1 users who are interested in incorporating an effective fitness and nutrition regimen into their weight loss journey. This program integrates medical weight loss treatment with the support of F45's comprehensive virtual at-home workouts and nutrition tools, helping to build lasting habits for long-term success.

  Participants receive:

  • Prescription weight loss medication (GIP/GLP-1 treatments)

  • Access to the F45 Training app for at-home workouts and curated nutrition plans

  • Support and science-backed tools and tips from Dr. B

  • Progress tracking to stay motivated and on track

  • Exclusive promotions to upgrade the F45 Training app experience to an in-studio membership

  What Sets Shed It Apart From Other GLP-1 Programs?

  Most GLP-1 programs provide prescription weight loss medication without delivering enough focus around the importance of resistance training and nutrition to prioritize muscle maintenance. Shed It is different.

  At F45, we believe that weight loss is more than just shedding pounds—it’s about building healthy habits, maintaining muscle mass, and fueling our bodies with the right nutrition. That’s why we partnered with Dr. B to create an entirely new holistic weight loss program. In addition to getting GIP/GLP-1 medication from trusted pharmacies, participants also receive from F45 the exercise and nutrition support they need to achieve sustainable, long-term results.

  Here’s why this partnership makes all the difference:

  • Exercise and Muscle Maintenance: While GIP/GLP-1 medications help control appetite and promote weight loss, they can also lead to muscle loss if not paired with an effective resistance training program. That’s where F45 comes in. Our at-home functional training workouts are specifically designed to preserve and build muscle while losing weight, ensuring optimal improvements in body composition.

  • Nutrition: Effective weight loss isn’t just about medication—above all, it’s about healthy nutrition. When taking GLP-1, sufficient protein consumption is key. F45’s nutrition plans give easy-to-follow guidance to fuel the body for optimal performance and weight loss.

  • Community and Accountability: Weight loss journeys can be challenging, but with F45’s supportive community, it doesn’t have to get done alone. By combining medical oversight from Dr. B with the energy and motivation of our F45 community, Shed It participants can stay on track and achieve their goals with confidence.

  Shed It delivers the best of both worlds: cutting-edge medical weight loss treatment and the strength-building, supportive environment of F45 to ensure lasting results.

  Who Qualifies?

  Shed It is intended for current and prospective GLP-1 users who are 18 to 80 years old with a Body Mass Index (BMI) of 27 or higher.

  To learn more about Shed It or to complete a quick online medical consultation with Dr. B, simply click the link below: 

  LEARN MORE AND START A CONSULTATION

  
  

  HSA/FSA Eligible!

  Did you know? Shed It–and potentially F45 membership–is eligible for reimbursement using HSA/FSA funds! If approved for Shed It, Dr. B will provide a Letter of Medical Necessity that can be used to unlock pre-tax HSA/FSA dollars to cover the costs of F45 membership.

Loyalty Rewards

• What is Loyalty Rewards?

  Loyalty Rewards enables you to earn redeemable points for working out in-studio, doing at-home workouts and more. Points are primarily earned by working out consistently, however there’s a wide range of other activities you can do to earn additional points. 

  
  The points you earn can be redeemed via the Loyalty Rewards store for a range of offers, deals, giveaways and more.

• How do I Earn Loyalty Reward Points?

  Unlike the old system, Loyalty Rewards points DO NOT deprecate/reduce over time UNLESS you spend points via redemption.

  All Points are in one of four categories:

  • Class Attendance - Earn points for attending a class (these must be booked via the F45 Training app) or performing an At Home workout

  • Lionheart - Generating Lionheart reports and wearing your Lionheart Device will earn you points

  • Bonus - Points earned as part of an Attendance streak bonus

  • Missions - Special one-off and/or ongoing opportunities to earn additional points 

  Category: Class Attendance

  Points:

  • Class Attendance - 200 points per checked in class (global)

  • At Home Workout - 100 points per completed At Home workout (capped at 5 At Home workouts per week)

  Category: Lionheart

  Points:

  • Lionheart Report - 50 points any time a Lionheart report is created in the app 

  • Lionheart Device - 20 additional points per Lionheart report for wearing a Lionheart device

  Category: Bonus

  Points:

  Each week that you do at least 3 classes (does not include At Home workouts), you get bonus points. This starts at 10 bonus points and increases by 10 each week for 12 weeks before resetting back to the starting 10 bonus points at week 13 and then increasing by 10 again each week thereafter for the next 12 weeks before resetting again, and so on. 

  This is designed to help reward consistent, sustainable training habits while encouraging you to take the time to recover. 

  Total earnable bonus points = 780 points every 12-week period (note; bonus points continue to accrue week to week even post the initial 12-week period)

  Example below:

  

  
  

  Category: Missions

  Points: Initial ‘Missions’ points will be earned in association with the Challenge. Note; HQ will be introducing new ways to earn ‘Missions’ points throughout the year. This will be communicated via the app.

  • Challenge Registration: 500 points if you complete registration for a Challenge

  • Challenge Check In: 100 points if you complete a Challenge Check In

  
  

• How Do I Redeem My Points for Rewards?

  You are able to redeem points by going to Profile > Browse Rewards in the F45 Training app and exploring the rewards store. Different offers are available and have a range of redemption methods. Please review the offer requirements in the rewards store.

  
  

  Please note that the Loyalty Rewards program is being rolled out in phases. If Loyalty Rewards has not yet been activated for your studio, it will be in the near future! Once it has, you will be able to check out your points and browse the rewards store. We appreciate your patience in the meantime.

• What Are Loyalty Rewards Status Badges?

  Loyalty Rewards Badges are in-app accolades that you can earn by reaching different cumulative lifetime point thresholds. You receive badges according to the total lifetime points you've accumulated; redeeming rewards from the store does not affect your lifetime total or the previous badges you've earned.

• Do Points Expire?

  Points do not expire or deprecate unless you spend them on rewards

• Are There Limits On How Many Points I Can Earn Per Week?

  Currently there are no limits to the number of points you can earn per week, however individual earning mechanisms may have limits (e.g. At Home workouts are capped at 5 in one week, you can only register for Challenge once etc.)

• My Membership Is Cancelled/Paused. Can I Still Redeem Points?

  No, you can only redeem points while your membership is active.

• Can I Transfer Points To Another Account?

  You are unable to transfer Loyalty Rewards points between accounts. 

• I Had An Issue With A Reward, What Do I Do?

  Support and issues with any rewards in the Loyalty Rewards Store can be resolved via our third-party partner. Provide the partner with all relevant information so they may assist you efficiently. 

  • Studio name
  • F45 App account email
  • The reward you redeemed
  • A description of the issue
  • Any screenshots of error messages or screens that help explain the situation.

  
  

  Endurance Zone Support email: support@endurancezone.com

• How Do I Get A Refund On A Reward?

  Refunds and exchanges are at the discretion of the partner that offered the reward you redeemed and are subject to their terms and conditions of redemption

• I Attended A Class But I Didn’t Receive Points

  Your studio must check you in for the class to confirm your attendance in order for you to earn points. Confirm with your studio that they checked you in for your class. 

  
  

  If your check-in isn’t completed by your studio before the end of the week, you will not receive bonus points for your streak.