The class count includes only classes that you have been checked in for. If your studio did not check you in for a class, it will not reflect in the class count section of the app.
We also only support Mindbody studios and classes at this time, but we are in active development to support Glofox in the near future.
View the below exclusions for Studio class counts:
Class counts do not include booked classes you have not yet attended
Class counts do not include classes you have attended but were not checked in for
Class counts do not include No-Shows
Class counts do not include Cancellations
Class counts do not include Scans
Class counts do not include Recovery services bookings
Class counts do not include FLEX bookings
Class counts do not include Classes done at a studio that uses Glofox
Class counts do not include Classes done at studios that were closed.
As an example:
Member Bruno has:
5 classes booked in for next week
45 classes he was checked in for at a Mindbody Studio
10 classes he wasn’t checked in for
10 classes that he didn’t attend
10 classes he canceled
10 scans
10 classes at a Glofox studio
The raw total is 100 classes
The true class count of eligible classes is 45 - this is what he will see in the F45 Training app
