Class Counts : F45 Member Knowledge Base

LionHeart Report Delays

LionHeart reports are currently experiencing processing delays. Recently completed workouts may take longer than usual to appear in the F45 Training app.

Our engineering team is actively working to process all pending reports as quickly as possible.

Thank you for your patience while we work through this.

What are class counts?
Class counts is a feature for the F45 Training app, designed to show you how many classes you’ve attended at your current studio.

You can find this in the PROFILE section of the F45 Training app. Tap your Profile picture to view your Class counts card.

By attending classes at your studio, you’ll earn new attendance badges with new goals to reach, whether it’s your 1st Workout badge or your Club 1000 badge.

We’ve worked hard to deliver functionality that not only provides you with clear insight into your visits but is more accurate than any other app that has displayed this information.

You can click the ‘detailed breakdown’ button on the class count page to see your total bookings and the values deducted to reach the true class count.

Note:
- Class counts are currently only supported for Mindbody studios. We are actively exploring GloFox support.
- Counts will only appear for the currently selected studio in the app. Currently, there is no way to view a total count across all your attended studios as one total count.
Did you find it helpful? Yes No
Send feedback

Sorry we couldn't be helpful. Help us improve this article with your feedback.
What does the class count include and exclude?
The class count includes only classes that you have been checked in for. If your studio did not check you in for a class, it will not reflect in the class count section of the app.

We also only support Mindbody studios and classes at this time, but we are in active development to support Glofox in the near future.

View the below exclusions for Studio class counts:
- Class counts do not include booked classes you have not yet attended
- Class counts do not include classes you have attended but were not checked in for
- Class counts do not include No-Shows
- Class counts do not include Cancellations
- Class counts do not include Scans
- Class counts do not include Recovery services bookings
- Class counts do not include FLEX bookings
- Class counts do not include Classes done at a studio that uses Glofox
- Class counts do not include Classes done at studios that were closed.
As an example:

Member Bruno has:

5 classes booked in for next week
45 classes he was checked in for at a Mindbody Studio
10 classes he wasn’t checked in for
10 classes that he didn’t attend
10 classes he canceled
10 scans
10 classes at a Glofox studio

The raw total is 100 classes
The true class count of eligible classes is 45 - this is what he will see in the F45 Training app

Did you find it helpful? Yes No
Send feedback

Sorry we couldn't be helpful. Help us improve this article with your feedback.
Why is my class count different to the Mindbody apps?
You may notice a difference in class counts when you compare the F45 Training app to the Mindbody apps (Mindbody x F45 App and Mindbody: Fitness, Salon & Spa).

These Mindbody apps added counts for cases that we don’t consider a legitimate class. We want to ensure the Class count metric accurately represents actual classes our members have attended.

Below is a list of cases that are included in Mindbody-developed apps. Click here to view the list of what our F45 Training app considers a class.

The Mindbody x F45 Training app INCLUDES:
- Classes you have been checked-in for
- No shows
- Scans
- Only Mindbody classes
The Mindbody: Fitness, Salon & Spa app INCLUDES:
- Classes you have been checked-in for
- No shows
- Scans
- Attendance using the same login details at studios/services that are not F45 but use Mindbody as their billing system
As an example:

Member Bruno has:

5 classes booked in for next week
45 classes he was checked in for at a Mindbody Studio
10 classes he wasn’t checked in for
10 classes that he didn’t attend
10 classes he canceled
10 scans
10 classes at a Glofox studio

The raw total is 100 classes
The class count of eligible classes in the Mindbody x F45 app is 65

Did you find it helpful? Yes No
Send feedback

Sorry we couldn't be helpful. Help us improve this article with your feedback.
What if my studio was/is Glofox?

We currently only support Mindbody attendance at this time.

If you go to a Glofox studio, you will not see the Attendance tab in the Track section of the F45 Training app.

If you go to a Mindbody studio that used to use Glofox, or you are a member who has done classes at both types of studios, you will see the Attendance tab, however none of the visits for Glofox studios will be counted.

Did you find it helpful? Yes No
Send feedback

Sorry we couldn't be helpful. Help us improve this article with your feedback.
Can my studio adjust my class count?

Currently, we do not support manual adjustments of the class counts by studios

Did you find it helpful? Yes No
Send feedback

Sorry we couldn't be helpful. Help us improve this article with your feedback.
When does the Class Count get updated?

After you have checked in to your class, the latest class data will be updated and reflected in the Attendance tab within 24 hours.

Did you find it helpful? Yes No
Send feedback

Sorry we couldn't be helpful. Help us improve this article with your feedback.