FIT Rewards

FIT Rewards enables you to earn redeemable Loyals Points for working out in-studio, doing at-home workouts and more. Loyals Points are primarily earned by working out consistently, however there’s a wide range of other activities you can do to earn additional points. 

The points you earn can be redeemed via the FIT Rewards store for a range of offers, deals, giveaways and more.

Unlike the old system, Loyals points DO NOT deprecate/reduce over time UNLESS you spend points via redemption.

All Points are in one of four categories:

• Class Attendance - Earn points for attending a class (these must be booked via the F45 Training app) or performing an At Home workout

• Lionheart - Generating Lionheart reports and wearing your Lionheart Device will earn you points

• Bonus - Points earned as part of an Attendance streak bonus

• Missions - Special one-off and/or ongoing opportunities to earn additional points 

Category: Class Attendance

• Class Attendance - 200 points per checked in class (global)

• At Home Workout - 100 points per completed At Home workout (capped at 5 At Home workouts per week)

Category: Lionheart

• Lionheart Report - 50 points any time a Lionheart report is created in the app 

• Lionheart Device - 20 additional points per Lionheart report for wearing a Lionheart device

Category: Bonus

Each week that you do at least 3 classes (does not include At Home workouts), you get bonus points. This starts at 10 bonus points and increases by 10 each week for 12 weeks before resetting back to the starting 10 bonus points at week 13 and then increasing by 10 again each week thereafter for the next 12 weeks before resetting again, and so on. 

This is designed to help reward consistent, sustainable training habits while encouraging you to take the time to recover. 

Total earnable bonus points = 780 points every 12-week period (note; bonus points continue to accrue week to week even post the initial 12-week period)

Example below:

Category: Missions

Initial ‘Missions’ points will be earned in association with the Challenge. Note; HQ will be introducing new ways to earn ‘Missions’ points throughout the year. This will be communicated via the app.

• Challenge Registration: 500 points if you complete registration for a Challenge

• Challenge Check In: 100 points if you complete a Challenge Check In

You are able to redeem FIT Rewards by going to Profile > Browse Rewards in the F45 Training app and exploring the rewards store. Different offers are available and have a range of redemption methods. Please review the offer requirements in the rewards store.

Please note that the Loyalty Rewards program is being rolled out in phases. If Loyalty Rewards has not yet been activated for your studio, it will be in the near future! Once it has, you will be able to check out your points and browse the rewards store. We appreciate your patience in the meantime.

FIT Rewards Badges are in-app accolades that you can earn by reaching different cumulative lifetime point thresholds. You receive badges according to the total lifetime points you've accumulated; redeeming rewards from the store does not affect your lifetime total or the previous badges you've earned.

Loyals Points do not expire or decrease unless you spend them in the FIT Rewards Store.

Currently, there are no limits to the number of points you can earn per week, however individual earning mechanisms may have limits (e.g. At Home workouts are capped at 5 in one week, you can only register for Challenge once etc.)

No, you can only redeem FIT Rewards while your membership is active.

You are unable to transfer Loyals Points between accounts. 

For support with any rewards in the FIT Rewards Store, reach out to our Partner Endurance Zone. Provide the partner with all relevant information so they may assist you efficiently. 

• Studio name
• F45 App account email
• The reward you redeemed
• Time/Date of redemption
• A description of the issue
• Any screenshots of error messages or screens that help explain the situation.

Endurance Zone Support email: support@endurancezone.com

Refunds and exchanges are at the discretion of the partner that offered the reward you redeemed and are subject to their terms and conditions of redemption. 

For support with any rewards in the FIT Rewards Store, reach out to our Partner Endurance Zone. Provide the partner with all relevant information so they may assist you efficiently. 

• Studio name
• F45 App account email
• The reward you redeemed
• Time/Date of redemption
• A description of the issue
• Any screenshots of error messages or screens that help explain the situation.

Endurance Zone Support email: support@endurancezone.com

If you suspect there are Loyals Points missing on your account follow the steps below:

1. Wait 24 hours - Sometimes it takes some time for our system to catch up. Check again after 24 hours.
2. Check in with your studio - Some activities require you to be Checked in to your classes. Check with your Studio that you are checked into the class. No Check in = No Points. If your Studio doesn't check you in check-in before the end of the week, you will not receive bonus points for your streak.
3. If you're still not seeing your points appear, request further investigation with your studio.