Currently, we do not support manual adjustments of the class counts by studios
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F45 Training App
- Features and Bug Fixes
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Passport
- What is Passporting? - [F45 Member]
- What are the eligibility rules? - [F45 Member]
- What are the usage rules for F45 Passport? - [F45 Member]
- How can I book in a Passport Visit? - [F45 Member]
- Do Passport visits accumulate over time? - [F45 Member]
- Passport Feature Announcement - [F45 Member]
- Updates Regarding F45 Passport - [F45 Member]
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FIT Rewards
- Level Up Your Fitness Journey with FIT Rewards! - [F45 Member]
- How do I earn Loyals Points? - [F45 Member]
- How do I redeem FIT Rewards? - [F45 Member]
- What are FIT Rewards Status Badges? - [F45 Member]
- Do Loyals Points expire? - [F45 Member]
- Are there limits on earning Loyals Points? - [F45 Member]
- Can I redeem FIT Rewards with an inactive Membmership? - [F45 Member]
- Can I transfer Loyals Points to another account? - [F45 Member]
- FIT Rewards issues and Support - Members - [F45 Member]
- Can I get a refund on a FIT Reward? - [F45 Member]
- Missing Loyals Points - [F45 Member]
- Do FIT Reward discount/promo codes Expire? - [F45 Member]
- My Membership Is Cancelled/Paused. Can I Still Redeem Rewards or Earn Points?? - [F45 Member]
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F45 PEAK500
- What is F45 PEAK500? - [F45 Member]
- What are the F45 PEAK500 exercises and their guidelines? - [F45 Member]
- How To Submit an Assessment as an Individual or Pairs - [F45 Member]
- Why are the F45 PEAK500 targets so high? - [F45 Member]
- Can I modify any F45 PEAK500 exercises or use different weights? - [F45 Member]
- How does the F45 PEAK500 Scoring Work? - [F45 Member]
- What are the different F45 PEAK500 Categories? - [F45 Member]
- How do I book individual time slots for F45 PEAK500? - [F45 Member]
- How do I book pair time slots for F45 PEAK500? - [F45 Member]
- What are the In-Studio Leaderboards for F45 PEAK500? - [F45 Member]
- What are the leaderboards on the web portal for F45 PEAK500? - [F45 Member]
- Can I hide my profile on the Leaderboards? - [F45 Member]
- Can I customize my Leaderboard display name and picture? - [F45 Member]
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Apple Health
- Getting Started with Apple Health in the F45 Training App - [F45 Member]
- What workout type should I log? - [F45 Member]
- What are the workout requirements? - [F45 Member]
- When will I get my report and appear on the TVs? - [F45 Member]
- Will I see my name on the Lionheart TV screens? - [F45 Member]
- What devices are currently supported? - [F45 Member]
- What if I have both a Lionheart Device and an Apple Watch? - [F45 Member]
- Why do Heart Rate Zones in Apple Health appear different to the Lionheart ones? - [F45 Member]
- How do I know if my report came from Apple Health? - [F45 Member]
- Can I import previous Apple Watch workouts into Lionheart? - [F45 Member]
- Will the Apple Watch capture class pauses? - [F45 Member]
- Missing Apple Health/Watch LionHeart reports in the F45 Training app - [F45 Member]
- Class Bookings
- Account/Profile Help
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Bring a Friend
- What is Bring a Friend? - [F45 Member]
- How does Bring a Friend work? - [F45 Member]
- Where can I find my Bring a Friend codes? - [F45 Member]
- I used a Bring a Friend code to book, can I change my booking? - [F45 Member]
- What does my friend need to do to use Bring a Friend codes? - [F45 Member]
- How many Bring a Friend codes can I share? - [F45 Member]
- Do Bring a Friend codes expire? - [F45 Member]
- How many times can Bring a Friend codes be used? - [F45 Member]
- Troubleshooting Bring a Friend Code issues - [F45 Member]
- Is there a limit to how many times a single 'Friend' can use a Bring a Friend code at the same studio? - [F45 Member]
- When can't a 'Friend' use a Bring a Friend code at a studio? - [F45 Member]
- Can Bring a Friend codes be used for Premium Programming? - [F45 Member]
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Class Counts
- What are class counts? - [F45 Member]
- What does the class count include and exclude? - [F45 Member]
- Why is my class count different to the Mindbody apps? - [F45 Member]
- What if my studio was/is Glofox? - [F45 Member]
- Can my studio adjust my class count? - [F45 Member]
- When does the Class Count get updated? - [F45 Member]
- Trials
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Strava
- F45 x Strava Overview - [F45 Member]
- What is Strava? - [F45 Member]
- How do I get started with Strava? - [F45 Member]
- How do I connect my account to Strava? - [F45 Member]
- What is shared with Strava? - [F45 Member]
- What else should I know? - [F45 Member]
- Strava Integration - Now Operational - [F45 Member]
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Dr. B
- Dr. B Shed It Program - [F45 Member]
- Nutrition Recommendations for Patients on Testosterone Replacement Therapy (TRT) - [F45 Member]
- Testosterone Replacement Therapy (“TRT”) Athletic Training Guide - [F45 Member]
- Nutrition & Lifestyle Strategies for Maintaining or Improving Testosterone Function - [F45 Member]
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F45 LionHeart
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Lionheart in the F45 Training App
- Lionheart 2.0 Is Now Live! - [F45 Member]
- How does Lionheart 2.0 Work? - [F45 Member]
- What is Resting Heart Rate? - [F45 Member]
- What is Max Heart Rate? - [F45 Member]
- What is Heart Rate Reserve? - [F45 Member]
- What are Heart Rate Zones? - [F45 Member]
- How do I update my Resting and Max Heart Rate? - [F45 Member]
- How are Calories Calculated? - [F45 Member]
- What are Activity Levels? - [F45 Member]
- Missing Workout Reports in the F45 Training app - [F45 Member]
- Can't enter Biometrics: Validation Error - [F45 Member]
- Connection Failed Error message when adding a Studio - [F45 Member]
- Lionheart Armband Color update - [F45 Member]
- Lionheart Email Reports / Workout Summary - [F45 Member]
- Lionheart Stats - Records - [F45 Member]
- LionHeart Reports 'Long bars/Lines' - [F45 Member]
- Studio Lionheart TV shows lower heart rate than expected - [F45 Member]
- Studio Lionheart TV - Tile Not Displaying or 'guest' - [F45 Member]
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Lionheart Heart Rate Monitors
- Where can I purchase a LionHeart Heart rate monitor? - [F45 Member]
- How much do LionHeart Monitors cost? - [F45 Member]
- LionHeart Device Care and Maintenance - [F45 Member]
- Understanding LionHeart Audio Notifications and Troubleshooting (V2 only) - [F45 Member]
- LionHeart HRM Armband User Manual - [F45 Member]
- Lionheart TV battery indicator - [F45 Member]
- Device is not charging (V2) - [F45 Member]
- Monitor is Constantly Beeping (V2) - [F45 Member]
- Replace LionHeart Monitor Battery (V1) - [F45 Member]
- LionHeart HRM Armband User Manual - [F45 Member]
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Lionheart Performance Tracker TVs
- What are the Lionheart Performance Tracker Boards? - [F45 Member]
- What is the Daily Target and How is it Calculated? - [F45 Member]
- How does the Consistency Board work? - [F45 Member]
- How does the Discipline Board work? - [F45 Member]
- What Does Being Below The Target Indicate? - [F45 Member]
- What Does Being Above The Target Indicate? - [F45 Member]
- Why Is It Important To Remain Close To The Target? - [F45 Member]
- Before The Changes To Lionheart My Scores Were Higher/Lower, Why Is It Different? - [F45 Member]
- I Feel Like My Score Doesn’t Accurately Reflect My Effort, Why Is That? - [F45 Member]
- How Should I Feel For Each Workout To Gauge My Effort? - [F45 Member]
- Where Do I See My Score If I'm Not On The TV Boards? - [F45 Member]
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Lionheart in the F45 Training App
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Challenge
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45-day Challenge (Members)
- Where can I register for the Challenge? - [F45 Member]
- Can I modify a check-in that I have missed? - [F45 Member]
- What is the F45 Challenge? - [F45 Member]
- Can I still access F45 Challenge meal plans & recipes in between Challenges? - [F45 Member]
- If I travel to another studio during the F45 Challenge, will my team (red or blue) still get the points? - [F45 Member]
- What can I expect? - [F45 Member]
- How are winners selected? - [F45 Member]
- When do F45 Challenge meal plans launch in the App? - [F45 Member]
- Why can’t I see a current meal plan in between F45 Challenges? - [F45 Member]
- Am I able to swap meals out on the meal plan? - [F45 Member]
- Does F45 provide specific Macronutrient splits? - [F45 Member]
- How are calories/meal sizes determined? - [F45 Member]
- How often do meal plans/meals repeat? - [F45 Member]
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Nutrition
- Can I still access challenge meal plans or recipes between Challenges? - [F45 Member]
- What protein powder do you recommend? - [F45 Member]
- Have I had enough water? - [F45 Member]
- What does F45 believe when it comes to nutrition? - [F45 Member]
- Do I need to avoid/limit certain food/drinks during Challenge? - [F45 Member]
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45-day Challenge (Members)
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Member FAQs
- Membership Questions
- Sign up/ Book a class
- Find a Studio
- Password / Technical Assistance
- Billing Support
- Become a Trainer
- About F45
- Feedback
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Other
- Will F45 donate to my cause? - [F45 Member]
- Will F45 sponsor me? - [F45 Member]
- I would like to find out more about franchising an F45 studio - [F45 Member]
- How much does the F45 sled weigh (for Hyrox training)? - [F45 Member]
- How can I view my purchase history in Mindbody (for HSA/FSA reimbursement, etc.)? - [F45 Member]
- Privacy Policy & Terms and Conditions - [F45 Member]