:large_orange_circle: LionHeart Reports Currently Unavailable in App
We’re aware that LionHeart reports are currently not displaying in the F45 Training app for some members. Our team is actively working to bring this back online.

:hammer_and_wrench: What’s happening: Reports are being made visible progressively over the next 24 hours.
:inbox_tray: No data has been lost — if members completed a workout during this period, their report will appear once the sync is complete.


Thanks for your patience while we work through this!


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What are the usage rules for F45 Passport?

Every eligible member will be allowed 6 (Six) Passport visits per calendar month at any studio in the world that uses Mindbody, globally. These can all be used at the same studio, or across multiple. Once the cap is met, any additional Passport bookings will be subject to a 50% drop-in fee (based on the studio’s current drop-in rate), which will be paid by the visiting member to the visiting studio via the F45 Training app.


Usage rules are as follows:

  • You are allowed to book in a Passporting class as long as the class start time is within the next 24 hours. If the class time is more than 24 hours in advance, you will be prompted to purchase a discounted drop-in.
  • You will be unable to join waitlists with a Passport, this is to ensure priority is given to studio members.
  • If you cancel or are a no-show, you will still have been considered as using one of your monthly Passports.
    • i.e. if you have 6 Passports for a month, book and cancel/don't attend a class; you will have 5 Passports left for that month
  • If you cancel, are late or are a no-show for a bookings, any applicable policies and charges the studio has in place will apply. These bookings will be counted as one(1) of your six(6) monthly visits and cannot be reinstated. We ask that you make your bookings carefully.


Please note that certain Special Event classes, such as HYROX classes, Recovery and FLEX, cannot be booked via Passport.

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