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Why is my class count different to the Mindbody apps?

You may notice a difference in class counts when you compare the F45 Training app to the Mindbody apps (Mindbody x F45 App and Mindbody: Fitness, Salon & Spa). 

These Mindbody apps added counts for cases that we don’t consider a legitimate class. We want to ensure the Class count metric accurately represents actual classes our members have attended. 

Below is a list of cases that are included in Mindbody-developed apps. Click here to view the list of what our F45 Training app considers a class.


The Mindbody x F45 Training app INCLUDES:


  • Classes you have been checked-in for

  • No shows

  • Scans

  • Only Mindbody classes


The Mindbody: Fitness, Salon & Spa app INCLUDES:


  • Classes you have been checked-in for

  • No shows

  • Scans

  • Attendance using the same login details at studios/services that are not F45 but use Mindbody as their billing system


As an example:

Member Bruno has:

5 classes booked in for next week

45 classes he was checked in for at a Mindbody Studio

10 classes he wasn’t checked in for

10 classes that he didn’t attend

10 classes he canceled

10 scans

10 classes at a Glofox studio


The raw total is 100 classes 

The class count of eligible classes in the Mindbody x F45 app is 65 


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