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The app says I do not have an active membership

In some instances, when trying to book a class or a scan or access Home workouts, you’ll receive an error saying that you don’t have an active membership. To resolve this, please ensure the following:

  • You have selected your studio (see instructions below).

  • Your F45 Training App account email and your Mindbody account Email match.

  • You have an active membership at your studio (check with your studio).

Ensure that your app is correctly linked to your studio and your membership is valid. 

**Even if it may appear highlighted, please tap your studio and try again**

  1. Tap TRAIN > Book tab.

  2. Your currently selected studio will be displayed in the top right corner. If this is incorrect tap to change it.

  1. A Studio list will appear, these studios are those that you’ve attended or browsed the schedule for in the past. Tap the studio you wish to book with to set it as your current studio.

  1. Try to book your class again.

Alternatively, you can also find your linked studios by clicking on your profile picture on the top left of the screen, then Account > My Studios.

If you still have issues, contact your studio to confirm your membership type and dates. 

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