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Device is not charging (V2)

This article applies to LionHeart V2 only

If your LionHeart device isn't charging as expected, here's a streamlined approach to help identify and solve the issue efficiently:

1. Check the Power Source: First, ensure your socket is switched on. It's a simple step but often the culprit behind charging issues.

2. Switch to Another Socket: If the first socket isn't the problem, try using a different power outlet to rule out any issues with the initial socket.

3. Try a Different Charger: Sometimes, the problem might be with the charger itself. Use another charger that's compatible with your LionHeart device to see if this resolves the issue.

4. Borrow a Charger: If you're still facing issues, see if your studio has a charger you can borrow. This will help determine whether the problem lies with your charger or the device.

If none of these steps help resolve the charging issue, please report the problem to your studio for further assistance. We're committed to ensuring your LionHeart device supports your fitness journey without interruption.

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