F45 LionHeart

What’s New?

• Redesigned reports: New reports will be available in the F45 Training app with a new design and a heart rate zone breakdown, allowing you to see how hard you worked and the level of intensity of each workout

• Updated algorithms: to improve the accuracy and personalization of Lionheart, we are using new algorithms to calculate resting heart rate and max heart rate. You’ll also be able to override these in-app if needed

• Updated color scheme: We will be updating all the colors for each of the heart rate zones to be clearer to understand and consistent between the F45 Training app, the in-studio Lionheart TVs and the new armband Lionheart lights

• Overhauled Platform: to improve the stability of Lionheart, as well as to allow us to introduce a range of new features and personalization over the coming months, we are completely overhauling the Lionheart platform to a new system

What’s Changing?

• Email Reports: Once your studio has updated to the new Lionheart TV experience, we will no longer be sending out Lionheart emails with copies of the report. The all new redesigned and detailed reports can be found in the F45 Training app

• F45 Lionheart Web: As of December this year, we will no longer support the F45 Lionheart Web portal, all reports and configuration of new devices can be found in the F45 Training app.

• Strava Integration: As we update our systems, the existing Strava integration will be temporarily paused during the migration; we will provide more details on when it will be reinstated in the coming weeks. 

When will the redesign be released?

We anticipate the global rollout to be completed in mid-December.

What do I need to do?

• F45 Training app: Keep an eye out for the newest updates on the App Store/Google Play store.

• Update your Activity level: Once the app is released, update your activity level.

Anything else I should know?

During the upgrade period, the F45 Lionheart Attendance Streak Board and Lionheart Leaderboards will be temporarily disabled from appearing on F45TV. Once the upgrade is complete, they will be reactivated, and we expect no data loss or broken streaks.

How many studios can I have linked to my account?

You will be able to have a total of 3 studios linked to your account at any one time.

If I unlink a studio, will I lose my data?

No, you will not lose any data if you unlink a studio. 

Where are my Lionheart Email Reports?
Once your studio has updated to the new version of Lionheart, you will no longer receive Lionheart Email Reports. The new updated version of the reports with more detailed stats will be available in the F45 Training app once the update is live. 

How is my Max HR calculated?

We use the industry-standard Karvonen Formula to determine your Max HR. You can update this at any time via the Lionheart settings page in your profile on the F45 Training app. 

How is my Resting HR calculated?

We determine your likely resting heart rate based on your age, sex and activity level. You are able to update this at any time via the Lionheart settings page in your profile on the F45 Training app.

How do I update my Resting and Max Heart Rate?

Click on your profile picture on the top left of the F45 Training app, then click the ‘gear’ icon on the top right, then tap Lionheart > Heart Rate.

LionHeart registration is completed by linking your LionHeart device to your F45 Training app. To link your device and start using LionHeart at your selected studio, go to Track > LionHeart and follow the prompts.

1. Navigate to Track > LionHeart and click Activate LionHeart

2. Select New Member
3. Enter in your Body Stats, these are important to calibrating your LionHeart and presenting the information to you in a way that suits you.

4. Select a display name that will appear on the in-studio LionHeart leaderboards each day during and after class.

5. Activate your band by entering the Sensor ID on the back of your LionHeart device.

6. You're set up! After you complete a class with your LionHeart, you'll find your reports in the same section of the app.

1. Navigate to Track > LionHeart and click Activate LionHeart

2. Select 'I already have a LionHeart Account' 

3. Enter your LionHeart username and password (this is not the same as your F45 Training App login details).

4. Confirm your body stats to ensure your LionHeart is properly calibrated.

5. Confirm your display name that appears on the in-studio LionHeart Leaderboard.

6. Your LionHeart is now linked! All your previous stats and reports should now appear in the LionHeart section of the F45 Training App.

If you're looking to purchase a LionHeart heart rate monitor to enhance your training experience, getting one is straightforward. Here's how you can acquire your device:

Talk to Your Local Studio: The easiest way to purchase a LionHeart heart rate monitor is by contacting or visiting your local F45 Training studio. The staff there can provide you with all the necessary information, including availability and pricing.

Find a Studio Near You: If you're unsure where your nearest studio is, you can easily find one by using the following link: Find a Studio. Just enter your location to see a list of nearby studios, and you can get in touch with them to inquire about purchasing a LionHeart monitor.

Purchasing your monitor directly from an F45 studio ensures that you get the correct model compatible with the LionHeart system used during F45 workouts. Plus, the staff at your local studio can offer assistance with setting up your device and integrating it with the F45 Training ecosystem.

What are heart rate monitors?

Heart rate monitors (HRMs) are devices that are worn on the body, typically the chest or the wrist, that detect heart rate through your skin using specialised optical sensors. The information on the heart rate can include Beats Per Minute (BPM) and Heart Rate Variability (HRV). Typically, apps and programs that pair with these devices require users to input details such as age, weight, height and other data points to estimate maximum heart rate (HR).

What can they be used for?

Typically they are used to monitor cardiovascular exertion during exercise as BPM, however different HRMs present the information in different ways such as:

• A points system such as Lionheart, where sustained cardiovascular exertion over time is calculated into points during a workout
• Calories burnt during a workout
• Metrics that serve as proxies for cardiovascular exertion (e.g. ‘Effort score’ or Strain)
• Metrics that serve as proxies for cardiovascular recovery (i.e. how primed your cardiovascular system is for exercise

How accurate are HRMs?

There are a number of factors that influence accuracy of optical heart rate monitors, some of the key ones are:

• Data inputted by the user during setup as well as maintaining accurate data over time
• Placement of the device, typically chest-mounted HRMs are more accurate than wrist HRMs
• Algorithms can differ between devices in terms of how they calculate things such as calorie burn and max HR
• Algorithm variability/flexibility differs between devices as well. Some devices have algorithms that change depending on the activity type the user is doing, be it exercise, active recovery and sleep
• Some devices are worn only during workouts whereas others are during the entire day. Typically devices designed to be worn for longer periods of time are paired with apps and algorithms that measure resting heart rate to more accurately understand BPM during a workout.
• Quality of hardware varies between devices not just in sensor quality but also the device’s ability to stay in the same place whilst being worn and how affected it is by perspiration
• Perspiration, body hair and skin color can all impact the quality of data collected by HRMs

What is the best HRM?

The best HRM is the one that works for you and is worn consistently. Due to the inherent variance in accuracy not only between devices but even at a specific device level, it is important to ensure that on a workout by workout and/or day by day basis (depending on the device) you use the same device, worn on the same part of the body consistently. 

To get the most out of any HRM, ensure consistent usage and placement to establish a baseline, then monitor progress over time by observing general trends.

Positive trends include:

• Lowering heart rate during workouts where your exertion is the same each time
• Increasing points scores (for supported platforms) as your ability to maintain/increase exertion improves
• Reducing resting heart rate (RHR)
• Increasing Heart Rate Variability (HRV)

How does Lionheart use Heart Rate?

The purpose of LionHeart is to motivate members to have more effective workouts, attend more classes, to ultimately reach their fitness goals faster. It currently addresses these objectives via software and hardware which provide in-studio, real-time updates and post-workout analysis.

Proper care and maintenance of your LionHeart device are essential for ensuring its longevity and optimal performance during your workouts. Here are some guidelines to help you maintain your device correctly.

1. Unclip After Use: Unclip the device from the strap after each use. This simple step helps to prolong the battery life of the monitor. It prevents unnecessary battery drain and maintains the device's readiness for your next workout.

2. Cleaning Your Strap:

   - The chest strap should be cleaned by hand wash only. Prior to washing, detach the Heart Rate Monitor from the strap, as the electronic component is not washable.

   - When cleaning the strap, ensure the water temperature does not exceed 30°C. High temperatures can damage the strap's material and affect its elasticity and fit.

Additional Tips

- Drying the Strap: After washing, gently wring out excess water from the strap and lay it flat to dry in a well-ventilated area out of direct sunlight. Do not tumble dry, iron, or dry clean the strap.

- Storage: Store the Heart Rate Monitor and the strap separately in a cool, dry place away from direct sunlight to avoid damage and to maintain the integrity of the components.

- Battery Care for V1 Devices: For devices that use a replaceable battery, ensure that the battery compartment is closed securely after each battery change to avoid moisture ingress that could lead to corrosion or damage.

- Regular Inspections: Regularly inspect your device and strap for signs of wear and tear. If any part of your device or strap seems to be damaged, consider replacing it to ensure your safety and the accuracy of heart rate readings.

Taking proper care of your LionHeart device not only extends its life but also ensures that it provides accurate readings and remains a reliable part of your fitness journey. Follow these care and maintenance guidelines to get the best out of your LionHeart experience. If you have any questions or require further information, please contact your local F45 studio for assistance.

This article applies to LionHeart V2 only

Your LionHeart Heart Rate Monitor is equipped with audio notifications that serve as indicators for proper connectivity and heart rate detection. Understanding what these beeps mean can help you ensure your device is always tracking accurately during your workouts.

- One Beep: Indicates that the Heart Rate Monitor has been correctly connected to the strap and has detected your heart rate.

- Three Beeps: Signifies that the monitor has stopped detecting heart rate activity, which may occur for a couple of reasons outlined below.

Troubleshooting Audio Notifications

If you hear three beeps during your workout, it typically means one of two things:

1. Monitor Disconnection: The Heart Rate Monitor may have become disconnected from the strap. Check the snaps or clasps to ensure they are securely fastened.

2. Insufficient Contact: The strap may not be making enough contact with your body. A good connection is vital for accurate heart rate detection.

Constant Beeping

If your device is constantly beeping, please review our article here.

How to Fix Connectivity Issues

- Reattach the Monitor: Remove the Heart Rate Monitor from the strap and then reattach it, ensuring it is firmly snapped in place.

- Adjust the Strap: Tighten and reposition the strap on your body to improve contact. The strap should be snug but comfortable, sitting flat against the skin.

By promptly addressing the issues indicated by the audio notifications, you can maintain the functionality and accuracy of your LionHeart Heart Rate Monitor. Remember, proper maintenance, including post-workout disconnection and regular strap adjustments, will keep your device in top condition. If you continue to experience issues after following these troubleshooting steps, please contact your local F45 studio for further assistance.

LionHeart Monitors are an integral part of the F45 training experience, providing real-time feedback on your heart rate and intensity during workouts. If you're considering purchasing a LionHeart Monitor, here's what you need to know about pricing.

- Studio-Set Pricing: The cost of LionHeart Monitors is set by each individual F45 studio. This means that prices can vary based on location, current promotions, or package deals available.

How to Get Pricing Details

1. Contact Your Local Studio: The most direct way to find out the price of a LionHeart Monitor is to contact your local F45 studio. The staff will provide you with the current pricing information and any special offers that may apply.

2. Find a Studio Near You: If you're not sure where your nearest F45 studio is or if you'd like to inquire at multiple locations to compare, use the following link to locate studios: Find a Studio. This tool can help you find the studios in your area and their contact details.

Investing in a LionHeart Monitor is investing in your fitness journey, allowing you to track your progress, stay motivated, and work out efficiently. For accurate pricing, reach out to your local F45 studio where the staff can assist you with all the details you need to make an informed purchase.

The LionHeart TV screens display tile colors when your HR% falls in specific ranges.

Light Blue - 0% to 64%

Dark Blue - 64% to 75%

Purple - 75% to 85%

Pink - 85% to 95%

Red - 95% + 

If you're looking to reset or remove your heart rate device from your account, you can do so in the F45 Training App by following the steps below.

Step 1: Tap on your Profile Photo in the top left corner of the screen.

Step 2: Select LionHeart from the list of options.

Step 3: Tap on the three dots in the top right corner of the screen to access more options.

Step 4: Confirm that you want to remove the device from your account.

And that's it! Your device is now removed from your account and you can start fresh with a new device or simply take a break from tracking your heart rate.

This process does not remove any LionHeart data from your account.

If you have any issues or questions about removing your device from your account, don't hesitate to contact your studio who can also remove your device. 

This article applies to LionHeart V2 only

If your LionHeart monitor is emitting continuous beeping sounds, it may be signaling an issue that needs your immediate attention. This guide provides step-by-step instructions to troubleshoot and resolve this problem.

Initial Troubleshooting Steps

1. Remove the Monitor from the Strap: The first step is to detach the monitor from its strap. This action alone may sometimes reset the device and stop the beeping.

2. Dry the Metal Contacts: If the monitor continues to beep after being removed from the strap, check the metal contacts on the back of the device. Moisture on these contacts can cause continuous beeping. Gently dry the contacts with a soft, dry cloth and check if the beeping stops.

Further Steps if the Beeping Persists

If the initial steps do not resolve the beeping issue, there's another method you can try to reset the device's condition:

1. Drain the Battery: Allow the LionHeart monitor's battery to fully drain until the device shuts down. This process can reset any lingering issues that may be causing the beeping.

2. Recharge the Device: Once the battery is completely drained, recharge your LionHeart monitor to full capacity. After a full charge, observe if the monitor starts beeping again when turned on.

Reporting Your Issue

Please follow these troubleshooting steps in order. If the problem persists after completing these steps, we encourage you to report this issue to your studio. When reporting, please inform the studio staff of all the steps you have already attempted. This information will help them understand the problem better and provide you with the most effective solution.

Your cooperation and detailed feedback are invaluable to us in ensuring that all members enjoy a seamless experience with their LionHeart monitors. Thank you for taking the time to follow these steps and for your commitment to resolving this issue.

No Report Received for Your Workout? Here's What to Do
If you're missing a workout report, don't worry, we've got you covered with a simplified process to help you access your performance data.

STEP 1: Wait and Check

You can wait up to 24 hours and then check both the F45 Training app and your email to see if you have received the workout report. To check in the app, navigate to 'Track' and then select 'LionHeart' to view your latest workout report. This period allows for any system processing or delays that might affect the delivery of your report.

STEP 2: Submit a Support Request

If after 24 hours your workout report is still missing in both the app and your email, it's time to let us know. We ask that you submit a support request by filling out the form below.

LionHeart Guided form

We're here to ensure you have access to your workout data so you can track your progress effectively. Thank you for your patience and for being a valued member of our community.

If you notice a lower-than-normal heart rate on the heart rate monitor, follow these troubleshooting steps to resolve the issue.

Check 1 - Moisture and Skin Conductivity

Lack of moisture can lower the conductivity between the skin and the monitor, making it harder to detect your heart rate. For those who don’t sweat much, try adding water to the smooth contact pads on the inside of the strap before starting your workout.

Ensure there is no interference from hair, which can disrupt the monitor’s contact with the skin.

Check 2 - Wearable Bluetooth/ANT+ Device Interference

Any Bluetooth wearable device (e.g., Apple Watch) can interfere with the LionHeart signals. It’s best to turn off these devices or leave them aside during your workout to avoid signal disruptions.

Check 3 - Strap Fit and Placement

Make sure the strap is snug and securely against your chest throughout the workout. Some exercises may cause the strap to loosen or fall away from the body, so adjust it if necessary.

Check 4 - Incorrect/Outdated Profile Settings

Check that your profile settings are accurate and up-to-date, as these details are used to calculate your HR zones and calories.

In the F45 Training app:

• Tap your profile icon.
• Go to Update Details > Personal Information.
• Verify your height, weight, and date of birth.

Check 5 - Low Battery

Ensure your LionHeart monitor’s battery is charged or replaced (for v1 devices). Low battery levels can affect signal accuracy.

Check 6 - Try Another Device

If the above steps don’t resolve the issue, let your studio know about the problem. They can assist you in trying another device to determine if the issue is specific to your monitor or account.

Additional Notes

• Hair Interference: Ensure the strap is positioned on a hair-free area of the chest to maintain a solid connection.
• Battery Replacement/Recharge: Always keep the battery charged or replace it when necessary.
• Moisture Enhancement: If the monitor struggles to detect your heart rate, applying a bit of water to the smooth contact pads can improve conductivity.

As a valued member of our LionHeart community, you might occasionally notice long, vertical bars appearing on your class report graphs. This visual anomaly typically stems from interference caused by other Bluetooth-enabled wearable devices you may have on, such as Apple Watches, Garmin devices, or WHOOP bands.

Why Does This Happen?

Bluetooth-enabled devices communicate using signals that can overlap or interfere with the LionHeart system's signal. When this happens, it disrupts the data being recorded, resulting in the appearance of these long, vertical bars on your graph.

How Can You Resolve This?

To ensure the accuracy of your class report graphs and enhance your LionHeart experience, we recommend either turning off the Bluetooth function on these wearable devices or choosing not to wear them during your LionHeart sessions.

Visual Example of Interference:

We understand how important accurate tracking is to your fitness journey and appreciate your cooperation in helping us provide the most accurate data possible.

This article will guide you through correcting the email address where you receive your LionHeart Workout Summary reports. While we cannot change the destination to a new email address at this stage, we can correct it to match the email currently associated with your F45 Training App account.

To correct your Lionheart Surmmaty email address to match your F45 Training App Account, please complete the form below.

LionHeart Guided form

What Happens Next?

Once your request has been processed, we'll ensure your LionHeart Workout Summary reports are directed to the email address currently associated with your account. Please allow some time for this update to take effect. We'll let you know once your request has been processed and the update is complete.

Experiencing issues with your heart rate tile not appearing on the LionHeart TV screen during workouts can be frustrating. This guide is designed to help you troubleshoot and resolve this issue quickly, ensuring you can monitor your performance effectively during your F45 Training sessions.

If your heart rate tile is not showing on the LionHeart TV screen, please follow these steps to address the issue:

1. Registration Check: Ensure you have properly registered your device via the F45 Training app. A common reason for tiles not displaying is due to devices not being correctly linked to your profile in the app.

2. Device Charge/Battery Check:

   - For Version 2 (V2) devices, ensure that your device is fully charged. Low battery levels can prevent the device from functioning properly.

   - For Version 1 (V1) devices, check if the battery needs replacing. A fresh battery is crucial for the device’s ability to transmit your heart rate data.

3. Proper Attachment of the Monitor: Ensure the heart rate monitor is snapped onto the strap correctly. The 'L' mark on the monitor should be aligned towards the left side of your chest, from your perspective, as shown in the image. This proper orientation is crucial for the monitor to function correctly and communicate with the LionHeart TV screen.

4. Chest Strap Adjustment: Verify that your chest strap is comfortably firm around your chest. The strap needs to be snug to maintain consistent contact but not so tight as to be uncomfortable.

5. Try Another Strap: If adjusting your current strap doesn't resolve the issue, try using a different strap. This can help determine if the problem is with the strap itself.

6. Moisture Application: Sometimes, dry skin or contact pads can hinder the connection between your chest strap and your skin. Lightly moisten the contact pads on the strap to improve conductivity and ensure a strong signal.

Additional Tips

• Warm-Up: Engaging in a light warm-up before your session can help increase your heart rate, making it easier for your device to detect and transmit your heart rate data.
• Skin Contact: Make sure the contact pads on the chest strap directly touch your skin, with no clothing in between.

Seeking Further Assistance

If you've followed these troubleshooting steps and your heart rate tile still isn't appearing on the LionHeart TV screen, it may be time to seek further assistance. Please get in touch with the staff at your F45 Training studio for support.

This article applies to LionHeart V2 only

If your LionHeart device isn't charging as expected, here's a streamlined approach to help identify and solve the issue efficiently:

1. Check the Power Source: First, ensure your socket is switched on. It's a simple step but often the culprit behind charging issues.

2. Switch to Another Socket: If the first socket isn't the problem, try using a different power outlet to rule out any issues with the initial socket.

3. Try a Different Charger: Sometimes, the problem might be with the charger itself. Use another charger that's compatible with your LionHeart device to see if this resolves the issue.

4. Borrow a Charger: If you're still facing issues, see if your studio has a charger you can borrow. This will help determine whether the problem lies with your charger or the device.

If none of these steps help resolve the charging issue, please report the problem to your studio for further assistance. We're committed to ensuring your LionHeart device supports your fitness journey without interruption.

This article applies to LionHeart V1 only

1. Using the opener key, twist the battery door counterclockwise. Continue twisting until the door pops out

2. Remove the old battery from the underside device

3. Check metal battery contact tabs for any damage. If you notice the battery tabs have been bent inwards, use the point of a pen to bend the metal tab outwards to their original position so they will have good contact to the battery.

4. Observe the ‘+’ symbol on the inside of the battery door. Place the new battery inside the battery door with the + side upwards as shown in the photo.

5. Carefully insert the battery door back into the device. Ensure the arrows line up.

6. Twist the battery door clockwise until the arrows line up.