Troubleshooting

If your heart rate tile is not showing on the LionHeart TV screen, please follow these steps to address the issue:

1. Registration Check: Ensure you have properly registered your device via the F45 Training app. A common reason for tiles not displaying is due to devices not being correctly linked to your profile in the app. Navigate to Settings -> Lionheart -> LionHeart Studios -> Add a Studio. Check that your current studio is listed here and has no error messages.

2. Device Charge/Battery Check:

   - Version 2 (V2) devices: ensure that your device is fully charged. Low battery levels can prevent the device from functioning properly.

   - Version 1 (V1) devices: check if the battery needs replacing. A fresh battery is crucial for the device’s ability to transmit your heart rate data.

3. Proper Attachment of the Monitor: Ensure the heart rate monitor is snapped onto the strap correctly. The 'L' mark on the monitor should be aligned towards the left side of your chest, from your perspective, as shown in the image. This proper orientation is crucial for the monitor to function correctly and communicate with the LionHeart TV screen.

4. Chest Strap Adjustment: Verify that your chest strap is comfortably firm around your chest. The strap must be snug to maintain consistent contact but not so tight as to be uncomfortable.

5. Try Another Strap: If adjusting your current strap doesn't resolve the issue, try using a different strap. This can help determine if the problem is with the strap itself.

6. Moisture Application: Sometimes, dry skin or contact pads can hinder the connection between your chest strap and your skin. Lightly moisten the contact pads on the strap to improve conductivity and ensure a strong signal.

Additional Tips

• Warm-Up: Engaging in a light warm-up before your session can help increase your heart rate, making it easier for your device to detect and transmit your heart rate data.
• Skin Contact: Make sure the contact pads on the chest strap directly touch your skin, with no clothing in between.

Seeking Further Assistance

If you've followed these troubleshooting steps and your heart rate tile still isn't appearing on the LionHeart TV screen, it may be time to seek further assistance. Please get in touch with the staff at your F45 Training studio for support.

This article applies to LionHeart V2 only

If your LionHeart monitor is emitting continuous beeping sounds, it may be signaling an issue that needs your immediate attention. This guide provides step-by-step instructions to troubleshoot and resolve this problem.

Initial Troubleshooting Steps

1. Remove the Monitor from the Strap: The first step is to detach the monitor from its strap. This action alone may sometimes reset the device and stop the beeping.

2. Dry the Metal Contacts: If the monitor continues to beep after being removed from the strap, check the metal contacts on the back of the device. Moisture on these contacts can cause continuous beeping. Gently dry the contacts with a soft, dry cloth and check if the beeping stops.

Further Steps if the Beeping Persists

If the initial steps do not resolve the beeping issue, there's another method you can try to reset the device's condition:

1. Drain the Battery: Allow the LionHeart monitor's battery to fully drain until the device shuts down. This process can reset any lingering issues that may be causing the beeping.

2. Recharge the Device: Once the battery is completely drained, recharge your LionHeart monitor to full capacity. After a full charge, observe if the monitor starts beeping again when turned on.

Reporting Your Issue

Please follow these troubleshooting steps in order. If the problem persists after completing these steps, we encourage you to report this issue to your studio. When reporting, please inform the studio staff of all the steps you have already attempted. This information will help them understand the problem better and provide you with the most effective solution.

Your cooperation and detailed feedback are invaluable to us in ensuring that all members enjoy a seamless experience with their LionHeart monitors. Thank you for taking the time to follow these steps and for your commitment to resolving this issue.

You might occasionally notice long, vertical bars appearing on your class report graphs. This visual anomaly typically stems from interference caused by other Bluetooth-enabled wearable devices you may have on, such as Apple Watches, Garmin devices, or WHOOP bands.

Why Does This Happen?

Bluetooth-enabled devices communicate using signals that can overlap or interfere with the LionHeart system's signal. When this happens, it disrupts the data being recorded, resulting in the appearance of these long, vertical bars on your graph.

How Can You Resolve This?

To ensure the accuracy of your class report graphs and enhance your LionHeart experience, we recommend either turning off the Bluetooth function on these wearable devices or choosing not to wear them during your LionHeart sessions.

Visual Example of Interference:

We understand how important accurate tracking is to your fitness journey and appreciate your cooperation in helping us provide the most accurate data possible.

This article applies to LionHeart V2 only

If your LionHeart device isn't charging as expected, here's a streamlined approach to help identify and solve the issue efficiently:

1. Check the Power Source: First, ensure your socket is switched on. It's a simple step but often the culprit behind charging issues.

2. Switch to Another Socket: If the first socket isn't the problem, try using a different power outlet to rule out any issues with the initial socket.

3. Try a Different Charger: Sometimes, the problem might be with the charger itself. Use another charger that's compatible with your LionHeart device to see if this resolves the issue.

4. Borrow a Charger: If you're still facing issues, see if your studio has a charger you can borrow. This will help determine whether the problem lies with your charger or the device.

If none of these steps help resolve the charging issue, please report the problem to your studio for further assistance.

This article applies to LionHeart V1 only

What battery does the Heart rate monitor use?

CR2032 Coin battery.

Steps to Replace the Battery

1. Using the opener key, twist the battery door counterclockwise. Continue twisting until the door pops out

2. Remove the old battery from the underside device

3. Check metal battery contact tabs for any damage. If you notice the battery tabs have been bent inwards, use the point of a pen to bend the metal tab outwards to their original position so they will have good contact to the battery.

4. Observe the ‘+’ symbol on the inside of the battery door. Place the new battery inside the battery door with the + side upwards as shown in the photo.

5. Carefully insert the battery door back into the device. Ensure the arrows line up.

6. Twist the battery door clockwise until the arrows line up.

Currently, we do not support integration of the Apple Watch with Lionheart. However, we have received significant interest in enabling functionality between the Apple Watch and Lionheart. We are actively exploring the integration of Apple Health to provide enhanced insights within the F45 Training app, as well as expanding support for a variety of devices with Lionheart.