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F45 Training App
Features and Bug Fixes
Newest Features
Upcoming Features
Known Bugs and Issues
Release Notes
Passport
What is Passporting?
What are the eligibility rules?
What are the usage rules for F45 Passport?
How can I book in a Passport Visit?
Do Passport visits accumulate over time?
Are there any charges for Passporting?
Passport Feature Announcement
Loyals (Beta)
What is Loyals?
How can I earn points?
What are all the status levels?
Class Bookings
Why can’t I book multiple classes at once?
How do I buy a membership or update payment details?
My bookings are not showing
The app says I do not have an active membership
How do I change my default Calendar?
How can I see how many classes I have remaining (class packs)
Account/Profile Help
How do I change my Email address in the F45 Training App
I can’t login to the F45 Training app
How do I connect my account to Strava?
Class Counts
What are class counts?
What does the class count include and exclude?
Why is my class count different to the Mindbody apps?
What if my studio was/is Glofox?
Can my studio adjust my class count?
When does the Class Count get updated?
Where is the Lifetime Total?
Trials
Everything you need to know about F45 Trials
Strava
F45 x Strava Overview
What is Strava?
How do I get started with Strava?
How do I connect my account to Strava?
What is shared with Strava?
What else should I know?
F45 LionHeart
Getting Started with LionHeart
How do I activate a NEW LionHeart Heart Rate Monitor?
How do I connect an existing LionHeart Account?
Where can I purchase a LionHeart Heart rate monitor?
Heart Rate Monitors FAQs
LionHeart Device Care and Maintenance
Understanding LionHeart Audio Notifications and Troubleshooting (V2 only))
How much do LionHeart Monitors cost?
LionHeart TV Tile Colours and Heart rate Percentages
Troubleshooting
As a member, how can I reset/remove/forget my LionHeart device from my account
Monitor is Constantly Beeping (V2)
I did not receive a workout report
The Heart Rate TV show lower heart rate than expected
LionHeart Reports 'Long bars/Lines'
Correct or change the email destination for LionHeart Workout Summary
Heart Rate Tile Not Displaying on LionHeart TV Screen
Device is not charging (V2)
Replace LionHeart Monitor Battery (V1)
Challenge
45-day Challenge (Members)
Where can I register for the Challenge?
Can I modify a check-in that I have missed?
What is the F45 Challenge?
Can I still access F45 Challenge meal plans & recipes in between Challenges?
If I travel to another studio during the F45 Challenge, will my team (red or blue) still get the points?
What can I expect?
How are winners selected?
When do F45 Challenge meal plans launch in the App?
Why can’t I see a current meal plan in between F45 Challenges?
Am I able to swap meals out on the meal plan?
Does F45 provide specific Macronutrient splits?
How are calories/meal sizes determined?
How often do meal plans/meals repeat?
Nutrition
Can I still access challenge meal plans or recipes between Challenges?
What protein powder do you recommend?
Have I had enough water?
What does F45 believe when it comes to nutrition?
Do I need to avoid/limit certain food/drinks during Challenge?
Member FAQs
Membership Questions
Can I be a member of more than one studio?
How do I change my F45 Membership?
How do I cancel my F45 membership?
What happens to my F45 membership if my studio has closed
How much does an F45 membership cost?
Sign up/ Book a class
How do I sign up for F45?
I am already a member, how do I book an F45 class?
I am not a member yet, how do I book a class at my closest studio?
What time are classes?
How do I cancel an F45 class?
Find a Studio
How can I find an F45 studio near me?
How can I find the opening date for a studio being built near me?
How do I find a studio near me and sign up for a membership?
Password / Technical Assistance
How do I reset my F45 Training app password?
My logins are not working for F45 x Mindbody or Glofox Apps, how can I fix this?
Billing Support
How do I update my billing information
Can I get a refund for my unused classes or membership fees if my studio has closed?
Who do I contact if I have billing questions?
Become a Trainer
How do I become a trainer at an F45 studio
About F45
What is F45 Training?
What are the F45 Workouts?
Feedback
How do I provide feedback about my F45 experience?
Other
Will F45 donate to my cause?
Will F45 sponsor me?
I would like to find out more about franchising an F45 studio
How much does the F45 sled weigh (for Hyrox training)?
Open navigation
How much does the F45 sled weigh (for Hyrox training)?
The F45 sled weighs 79.3 pounds/36kg.
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