Please Note: Each F45 Studio is independently owned and operated. Policies may vary, so we recommend reaching out to your local studio for details on their specific Privacy Policy and Terms & Conditions.
LionHeart Report Delays
LionHeart reports are currently experiencing processing delays. Recently completed workouts may take longer than usual to appear in the F45 Training app.
Our engineering team is actively working to process all pending reports as quickly as possible.
Thank you for your patience while we work through this.
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F45 Training App
- Features and Bug Fixes
- Passport
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FIT Rewards
- What is FIT Rewards?
- How do I earn Loyals Points?
- How do I redeem FIT Rewards?
- What are FIT Rewards Status Badges?
- Do Loyals Points expire?
- Are there limits on earning Loyals Points?
- Can I redeem FIT Rewards with an inactive Membmership?
- Can I transfer Loyals Points to another account?
- FIT Rewards issues and Support
- Can I get a refund on a FIT Reward?
- Missing Loyals Points
- Do FIT Reward discount/promo codes Expire?
- My Membership Is Cancelled/Paused. Can I Still Redeem Rewards or Earn Points??
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Apple Health
- Getting Started with Apple Health in the F45 Training App
- What workout type should I log?
- What are the workout requirements?
- What devices are currently supported?
- Will I see my name on the Lionheart TV screens?
- What if I have both a Lionheart Device and an Apple Watch?
- Why do Heart Rate Zones in Apple Health appear different to the Lionheart ones?
- How do I know if my report came from Apple Health?
- Can I import previous Apple Watch workouts into Lionheart?
- Will the Apple Watch capture class pauses?
- Missing Apple Health/Watch LionHeart reports in the F45 Training app
- Class Bookings
- Account/Profile Help
- Class Counts
- Trials
- Strava
- Dr. B
- Bring a Friend
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F45 LionHeart
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Lionheart in the F45 Training App
- Lionheart 2.0 Is Now Live!
- How does Lionheart 2.0 Work?
- What is Resting Heart Rate?
- What is Max Heart Rate?
- What is Heart Rate Reserve?
- What are Heart Rate Zones?
- How do I update my Resting and Max Heart Rate?
- How are Calories Calculated?
- What are Activity Levels?
- Missing Workout Reports in the F45 Training app
- Can't enter Biometrics: Validation Error
- Connection Failed Error message when adding a Studio
- Lionheart Armband Color update
- Lionheart Email Reports / Workout Summary
- Lionheart Stats - Records
- LionHeart Reports 'Long bars/Lines'
- Studio Lionheart TV shows lower heart rate than expected
- Studio Lionheart TV - Tile Not Displaying or 'guest'
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Lionheart Heart Rate Monitors
- Where can I purchase a LionHeart Heart rate monitor?
- How much do LionHeart Monitors cost?
- LionHeart Device Care and Maintenance
- Understanding LionHeart Audio Notifications and Troubleshooting (V2 only)
- LionHeart HRM Armband User Manual
- Lionheart TV battery indicator
- Device is not charging (V2)
- Monitor is Constantly Beeping (V2)
- Replace LionHeart Monitor Battery (V1)
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Lionheart Performance Tracker TVs
- What are the Lionheart Performance Tracker Boards?
- What is the Daily Target and How is it Calculated?
- How does the Consistency Board work?
- How does the Discipline Board work?
- What Does Being Below The Target Indicate?
- What Does Being Above The Target Indicate?
- Why Is It Important To Remain Close To The Target?
- Before The Changes To Lionheart My Scores Were Higher/Lower, Why Is It Different?
- I Feel Like My Score Doesn’t Accurately Reflect My Effort, Why Is That?
- How Should I Feel For Each Workout To Gauge My Effort?
- Where Do I See My Score If I'm Not On The TV Boards?
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Lionheart in the F45 Training App
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Challenge
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45-day Challenge (Members)
- Where can I register for the Challenge?
- Can I modify a check-in that I have missed?
- What is the F45 Challenge?
- Can I still access F45 Challenge meal plans & recipes in between Challenges?
- If I travel to another studio during the F45 Challenge, will my team (red or blue) still get the points?
- What can I expect?
- How are winners selected?
- When do F45 Challenge meal plans launch in the App?
- Why can’t I see a current meal plan in between F45 Challenges?
- Am I able to swap meals out on the meal plan?
- Does F45 provide specific Macronutrient splits?
- How are calories/meal sizes determined?
- How often do meal plans/meals repeat?
- Nutrition
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45-day Challenge (Members)
- Member FAQs