Member FAQs

If you’re looking to modify your membership—whether it’s upgrading to unlimited sessions, switching plans, or making adjustments—your F45 studio can help!

Here’s how to make changes:

    1. Contact Your Studio: Since each F45 studio operates independently, they handle their own memberships, pricing, and policies.

    2. Find Your Studio’s Contact Info:

        • Search for your studio on our website: Find a Studio

        • Click on your studio’s page to access their contact details of view their membership options.

    3. Discuss Your Options: Your studio team will guide you through available membership changes.

If you need to cancel or pause your membership, you’ll need to contact your home studio directly. Cancellation policies, notice periods, and fees may vary depending on the studio’s contract terms.

Steps to cancel or pause your membership:

    1. Reach out to your studio to request cancellation or a membership freeze.

    2. Review your contract terms—your studio will provide details on any required notice periods or fees.

    3. Confirm your request with your studio to ensure it’s processed correctly.

Need help finding your studio? Use our Find a Studio tool to locate contact information.

In cases of F45 studio closure, your membership should be automatically be cancelled. If you wish to continue your F45 fitness journey, we encourage you to use our studio locator to find a nearby F45 studio -

https://f45training.com/find-a-studio/. If, for any reason, your automatic F45 contract cancellation doesn’t go through, please reach out to your studio team for assistance. 

As F45 is a franchise with each studio independently owned and operated, membership pricing may differ slightly based on location. It would be best to contact your local studio directly for more information on membership pricing. The staff there will be happy to discuss the various membership options available to you! You can find your nearest location using our studio locator tool, here.

For any member registered for FIT Rewards before January 30, 2026, we will add 2026 Loyalty points to their account!

When will I get my points? 

Bonus Points will be credited to your account at the start of February 2026.

Eligibility:

FIT Rewards is currently only available for Mindbody studios.

To be eligible for the New Year Bonus, you must:

1. Must have already been registered prior to January 30, 2026.
2. Must still be registered on January 30, 2026; i.e. if you were registered then opted out prior to this date, you will not be eligible for the bonus points.
3. Subject to FIT Rewards Eligibility rules. To be eligible to join FIT Rewards you must be on:

• an active unlimited membership, 

• an active limited membership, 

• A Trial or 

• Class packs with remaining visits

How do I register for FIT Rewards?
In the F45 Training app you can either use the FIT Rewards Widget on the home page or go into your Profile > FIT Rewards to start the Opt-In Flow. Here you will opt into the program and get a short walkthrough before completing registration!

For more information about FIT Rewards, please check out our Knowledge Base Articles here.

You can sign up for F45 by visiting our website and selecting a studio near you. From there, you can purchase a trial offer, membership or class package.

To book an F45 class, log in to your F45 account and select the class you want to attend. You can also book classes using the F45 Training app or via the F45 Training website.

Each studio is individually owned; you will need to use the Find a Studio page to contact the studio to book in your classes and see the timetables.

As F45 is a franchise with each studio independently owned and operated, the class timetable may vary slightly depending on the location. It would be advisable to contact your local studio directly for assistance in booking a class at a time that suits your convenience. The team there will be delighted to help you find a suitable class slot!

You can find your nearest location using our studio locator tool here.

For F45 class cancellation, log in to the F45 Training app and select the class you want to cancel. Please note that F45 cancellation policy may vary by studio.

You can find an F45 studio near you by visiting our website and using the studio locator feature. Simply enter your location and you will be provided with a list of nearby studios.

Stay updated on the opening date of your new studio by following them on their social media platforms. They will keep you informed about their progress and provide updates as they get closer to the grand opening. Keep a regular eye on their socials for the latest news!

Find a current open studio near you by using our studio locator tool, here.

If you would like to join or find a specific F45 Training studio, please use the Find a Studio page.

To reset your F45 Training App password, follow the steps below:

1. Open the F45 Training app

2. Enter your Email Address

3. Tap Forgot password?

4. Follow the prompts to reset your password.

1. Open the F45 Training app
2. Tap the profile icon (top-left corner)
3. Tap the settings icon (top-right corner)
4. Select Update Details under the Settings section
5. Tap Change Password
6. You will receive an email with instructions to update your password

You will need to use the Find a Studio page to contact the studio to update your login details.

To update your billing information or payment method, please contact your local studio. They will provide you with the relevant information and assistance. You may search for your studio on our website https://f45training.com/find-a-studio/. Once you select the studio, you will be taken to their page with contact information.

If your local studio has closed, we would be happy to assist you in finding an alternative F45 studio nearby. We encourage you to check our studio locator tool here. For any billing issues, please contact the respective studio directly as we are unable to process refunds on behalf of franchisees.

Please contact the studio where you signed up for your membership with any billing questions or to change your billing information. You may search for your studio on our website https://f45training.com/find-a-studio/. Once you select the studio, you will be taken to their page with contact information.

Our Franchisees are always on the lookout for amazing trainers to join the family at their F45 studio! To become a trainer at F45, simply get in touch with your local F45 studio. They will provide you with information on the application process and any requirements they may have.

You can find your nearest location and their best contact details by using our studio locator tool, here.

F45 trainers must have, at minimum, CPR and AED certifications, the F45 Coach Certification, and an NCCA-approved certification as either a Certified Personal Trainer (CPT) or Group Fitness Instructor (GFI/Group X). 

As each F45 is individually owned and operated, though, best for you to connect directly with the studio(s) at which you'd like to work, as they may have additional requirements.

F45 Training is a high-intensity, interval-based group training concept that combines functional movements in a 45-minute circuit style session, helping you to achieve your fitness goals whether you are a beginner or expert-level fitness consumer. Founded in Australia in 2013, today, we have approximately 2,000 franchised studios in over 50 countries around the world.

Each class is a HIIT workout, no workout is the same, we offer 3 cardio and 3 resistance days with 1 super circuit that has both resistance and cardio . Please visit the site for the studio closest to you for further updates and class timetables.

Check out our workouts here! https://f45training.com/workouts/

We love hearing from our members! Have a suggestion or comment to share? Leave your feedback via the F45 Training app and let us know how we can make your F45 experience even better. Your feedback is invaluable as we strive to provide you with the best fitness journey possible. Thanks for being a part of the F45 family!

As we are a franchise with each location individually owned and operated, it would be best to reach out to your local studio directly on this one, who may wish to support your cause.

You can find your nearest location and their best contact details by using our studio locator tool, here.

If you’re interested in sponsorship opportunities, please feel free to send your requests directly to your local F45 studios. They will be more than happy to review and provide further information regarding potential sponsorships.

You can find your nearest location and their best contact details by using our studio locator tool, here.

Thanks for your interest in learning more about franchising opportunities with F45! We’d be happy to provide more information and answer any questions you may have. Please visit www.f45invest.com

The F45 sled weighs 79.3 pounds/36kg.

You may check your own purchase history (for HSA/FSA purposes, etc.) by following the guidance in the Mindbody support article linked HERE. Please note you will not be able to access this information via the F45 Training app; you must check this via the Mindbody app or website.

    •    Privacy Policy

    •    Terms & Conditions

Please Note: Each F45 Studio is independently owned and operated. Policies may vary, so we recommend reaching out to your local studio for details on their specific Privacy Policy and Terms & Conditions.