Member FAQs : F45 Member Knowledge Base

Membership Questions

How do I change my F45 Membership?

If you’re looking to modify your membership—whether it’s upgrading to unlimited sessions, switching plans, or making adjustments—your F45 studio can help!

Here’s how to make changes:
1. Contact Your Studio: Since each F45 studio operates independently, they handle their own memberships, pricing, and policies.
2. Find Your Studio’s Contact Info:
• Search for your studio on our website: Find a Studio
• Click on your studio’s page to access their contact details of view their membership options.
3. Discuss Your Options: Your studio team will guide you through available membership changes.

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How Do I Cancel or Pause My F45 Membership?

If you need to cancel or pause your membership, you’ll need to contact your home studio directly. Cancellation policies, notice periods, and fees may vary depending on the studio’s contract terms.

Steps to cancel or pause your membership:
1. Reach out to your studio to request cancellation or a membership freeze.
2. Review your contract terms—your studio will provide details on any required notice periods or fees.
3. Confirm your request with your studio to ensure it’s processed correctly.

Need help finding your studio? Use our Find a Studio tool to locate contact information.

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What happens to my F45 membership if my studio has closed

In cases of F45 studio closure, your membership should be automatically be cancelled. If you wish to continue your F45 fitness journey, we encourage you to use our studio locator to find a nearby F45 studio -
https://f45training.com/find-a-studio/. If, for any reason, your automatic F45 contract cancellation doesn’t go through, please reach out to your studio team for assistance.

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How much does an F45 membership cost?

As F45 is a franchise with each studio independently owned and operated, membership pricing may differ slightly based on location. It would be best to contact your local studio directly for more information on membership pricing. The staff there will be happy to discuss the various membership options available to you! You can find your nearest location using our studio locator tool, here.

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Sign up/ Book a class

How do I sign up for F45?

You can sign up for F45 by visiting our website and selecting a studio near you. From there, you can purchase a trial offer, membership or class package.

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I am already a member, how do I book an F45 class?

To book an F45 class, log in to your F45 account and select the class you want to attend. You can also book classes using the F45 Training app or via the F45 Training website.

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I am not a member yet, how do I book a class at my closest studio?

Each studio is individually owned; you will need to use the Find a Studio page to contact the studio to book in your classes and see the timetables.

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What time are classes?

As F45 is a franchise with each studio independently owned and operated, the class timetable may vary slightly depending on the location. It would be advisable to contact your local studio directly for assistance in booking a class at a time that suits your convenience. The team there will be delighted to help you find a suitable class slot!
You can find your nearest location using our studio locator tool here.

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How do I cancel an F45 class?

For F45 class cancellation, log in to the F45 Training app and select the class you want to cancel. Please note that F45 cancellation policy may vary by studio.

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Find a Studio

How can I find an F45 studio near me?

You can find an F45 studio near you by visiting our website and using the studio locator feature. Simply enter your location and you will be provided with a list of nearby studios.

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How can I find the opening date for a studio being built near me?

Stay updated on the opening date of your new studio by following them on their social media platforms. They will keep you informed about their progress and provide updates as they get closer to the grand opening. Keep a regular eye on their socials for the latest news!
Find a current open studio near you by using our studio locator tool, here.

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How do I find a studio near me and sign up for a membership?

If you would like to join or find a specific F45 Training studio, please use the Find a Studio page.

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Password / Technical Assistance

How do I reset my F45 Training app password?

To reset your F45 Training App password, visit the F45 Training app login page and click on the “Forgot Password” link. Follow the prompts to reset your password.

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My logins are not working for F45 x Mindbody or Glofox Apps, how can I fix this?

You will need to use the Find a Studio page to contact the studio to update your login details.

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Billing Support

How do I update my billing information

To update your billing information or payment method, please contact your local studio. They will provide you with the relevant information and assistance. You may search for your studio on our website https://f45training.com/find-a-studio/. Once you select the studio, you will be taken to their page with contact information.

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Can I get a refund for my unused classes or membership fees if my studio has closed?

If your local studio has closed, we would be happy to assist you in finding an alternative F45 studio nearby. We encourage you to check our studio locator tool here. For any billing issues, please contact the respective studio directly as we are unable to process refunds on behalf of franchisees.

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Who do I contact if I have billing questions?

Please contact the studio where you signed up for your membership with any billing questions or to change your billing information. You may search for your studio on our website https://f45training.com/find-a-studio/. Once you select the studio, you will be taken to their page with contact information.

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Become a Trainer

How do I become a trainer at an F45 studio?

Our Franchisees are always on the lookout for amazing trainers to join the family at their F45 studio! To become a trainer at F45, simply get in touch with your local F45 studio. They will provide you with information on the application process and any requirements they may have.

You can find your nearest location and their best contact details by using our studio locator tool, here.

F45 trainers must have, at minimum, CPR and AED certifications, the F45 Coach Certification, and an NCCA-approved certification as either a Certified Personal Trainer (CPT) or Group Fitness Instructor (GFI/Group X).

As each F45 is individually owned and operated, though, best for you to connect directly with the studio(s) at which you'd like to work, as they may have additional requirements.

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About F45

What is F45 Training?

F45 Training is a high-intensity, interval-based group training concept that combines functional movements in a 45-minute circuit style session, helping you to achieve your fitness goals whether you are a beginner or expert-level fitness consumer. Founded in Australia in 2013, today, we have approximately 2,000 franchised studios in over 50 countries around the world.

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What are the F45 Workouts?

Each class is a HIIT workout, no workout is the same, we offer 3 cardio and 3 resistance days with 1 super circuit that has both resistance and cardio . Please visit the site for the studio closest to you for further updates and class timetables.

Check out our workouts here! https://f45training.com/workouts/

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Feedback

How do I provide feedback about my F45 experience?

We love hearing from our members! Have a suggestion or comment to share? Leave your feedback via the F45 Training app and let us know how we can make your F45 experience even better. Your feedback is invaluable as we strive to provide you with the best fitness journey possible. Thanks for being a part of the F45 family!

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Other

Will F45 donate to my cause?

As we are a franchise with each location individually owned and operated, it would be best to reach out to your local studio directly on this one, who may wish to support your cause.
You can find your nearest location and their best contact details by using our studio locator tool, here.

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Will F45 sponsor me?

If you’re interested in sponsorship opportunities, please feel free to send your requests directly to your local F45 studios. They will be more than happy to review and provide further information regarding potential sponsorships.
You can find your nearest location and their best contact details by using our studio locator tool, here.

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I would like to find out more about franchising an F45 studio

Thanks for your interest in learning more about franchising opportunities with F45! We’d be happy to provide more information and answer any questions you may have. Please visit www.f45invest.com

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How much does the F45 sled weigh (for Hyrox training)?

The F45 sled weighs 79.3 pounds/36kg.

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How can I view my purchase history in Mindbody (for HSA/FSA reimbursement, etc.)?

You may check your own purchase history (for HSA/FSA purposes, etc.) by following the guidance in the Mindbody support article linked HERE. Please note you will not be able to access this information via the F45 Training app; you must check this via the Mindbody app or website.

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Privacy Policy & Terms and Conditions

• Privacy Policy
• Terms & Conditions

Please Note: Each F45 Studio is independently owned and operated. Policies may vary, so we recommend reaching out to your local studio for details on their specific Privacy Policy and Terms & Conditions.

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GNC Partnership
We’re thrilled to share some amazing news with you—F45 has partnered with GNC to bring you even more ways to support your wellness goals! Together, we're creating a destination for all things health, fitness, and nutrition, with exclusive perks just for you.

About GNC

Since 1935, GNC has been a leader in health and wellness, offering a wide range of vitamins, supplements, and performance products to support every wellness need. Now, F45 and GNC are teaming up to bring these resources directly to you!

What Does This Mean For You?

Starting this month, enjoy exclusive benefits as part of our partnership, including:
- Monthly Discounts: Access special offers on GNC products each month to support your health journey.
- Pro App Access: Get complimentary access to GNC’s Pro App, packed with personalized wellness tools and free shipping.
- Monthly Wellness Content: Stay informed and inspired with curated content to guide you on your wellness path.
- Exclusive Events: Join special GNC events to test new products and learn more about optimizing your wellness routine.
- In-Studio Shopping: Starting next year, purchase GNC products directly at your F45 studio or online through participating franchisees.
Initial Market:

We’re beginning our launch in the U.S., with plans to begin expanding to other markets in 2025
In the meantime - GNC.com ships to the following locations:

USA
Canada
Spain
Italy
Australia
Portugal
Netherlands
Belgium
Malaysia
Singapore

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