If you notice a lower-than-normal heart rate on the heart rate monitor, follow these troubleshooting steps to resolve the issue.
Check 1 - Moisture and Skin Conductivity
Lack of moisture can lower the conductivity between the skin and the monitor, making it harder to detect your heart rate. For those who don’t sweat much, try adding water to the smooth contact pads on the inside of the strap before starting your workout.
Ensure there is no interference from hair, which can disrupt the monitor’s contact with the skin.
Check 2 - Wearable Bluetooth/ANT+ Device Interference
Any Bluetooth wearable device (e.g., Apple Watch) can interfere with the LionHeart signals. It’s best to turn off these devices or leave them aside during your workout to avoid signal disruptions.
Check 3 - Strap Fit and Placement
Make sure the strap is snug and securely against your chest throughout the workout. Some exercises may cause the strap to loosen or fall away from the body, so adjust it if necessary.
Check 4 - Incorrect/Outdated Profile Settings
Check that your profile settings are accurate and up-to-date, as these details are used to calculate your HR zones and calories.
In the F45 Training app:
- Tap your profile icon.
- Go to Update Details > Personal Information.
- Verify your height, weight, and date of birth.
Check 5 - Low Battery
Ensure your LionHeart monitor’s battery is charged or replaced (for v1 devices). Low battery levels can affect signal accuracy.
Check 6 - Try Another Device
If the above steps don’t resolve the issue, let your studio know about the problem. They can assist you in trying another device to determine if the issue is specific to your monitor or account.
Additional Notes
- Hair Interference: Ensure the strap is positioned on a hair-free area of the chest to maintain a solid connection.
- Battery Replacement/Recharge: Always keep the battery charged or replace it when necessary.
- Moisture Enhancement: If the monitor struggles to detect your heart rate, applying a bit of water to the smooth contact pads can improve conductivity.