Class Bookings

If you notice you're bookings are not appearing in the My Bookings tab, it may be because they have not synced yet.

If you have booked a class in other booking apps, it will take time for the booking to appear in the app visually. The booking is still booked however may not show right away. We expect bookings to sync and appear in the F45 Training app within 24 hours. 

We recommend continuing to book from the F45 Training app directly, your bookings will appear as expected in the app.

If after 24 hours your booking does not show, please reach out to your Studio who can raise a ticket with us.

Note: The Previous bookings tab does not show late-cancel or no-show bookings.

In some instances, when trying to book a class or a scan or access Home workouts, you’ll receive an error saying that you don’t have an active membership. To resolve this, please ensure the following:

• You have selected your studio (see instructions below).

• Your F45 Training App account email and your Mindbody account Email match.

• You have an active membership at your studio (check with your studio).

Ensure that your app is correctly linked to your studio and your membership is valid. 

**Even if it may appear highlighted, please tap your studio and try again**

1. Tap TRAIN > Book tab.

2. Your currently selected studio will be displayed in the top right corner. If this is incorrect tap to change it.

3. A Studio list will appear, these studios are those that you’ve attended or browsed the schedule for in the past. Tap the studio you wish to book with to set it as your current studio.

4. Try to book your class again.

Alternatively, you can also find your linked studios by clicking on your profile picture on the top left of the screen, then Account > My Studios.

If you still have issues, contact your studio to confirm your membership type and dates. 

To change, add or change your calendar that is used for the Add to Calendar feature in the F45 Training app, follow the steps below.

Step 1 - Add your calendar to your Mobile device

Ensure the calendar you wish to use is added to your phone's system. Here are instructions on how to set up a calendar on Apple and Android.

• Apple iOS - Set up multiple calendars on iPhone
• Android OS - Add or remove an account on Android

Step 2 - Update the F45 Training app settings.

1. Tap your Profile Icon
2. Tap Update details
3. Tap Add to calendar. If you haven't already given the app permissions, it may ask you to check permissions first.
4. Here you can change the Calendar that gets used when you tap the Add to Calendar button after booking a class. 

Tips

• If you do not see your calendar, ensure it's added to your device as in Step 1, and the calendar is synced. 
• If you do not see any calendars in this area, it may be due to a lack of app permissions. Try to delete and reinstall the app and try again.

If you have a class pack-style membership, you can view the number of remaining classes in the F45 Training app. The remaining classes are displayed before and after booking a class.

Currently, the app cannot display remaining classes for Limited memberships. These memberships function differently than class pack-style packages. We are working to release this feature in future updates.

You can also view your remaining classes in the Profile > Membership area.