Class Bookings

If you notice you're bookings are not appearing in the My Bookings tab, it may be because they have not synced yet.

If you have booked a class in other booking apps, it will take time for the booking to appear in the app visually. The booking is still booked however may not show right away. We expect bookings to sync and appear in the F45 Training app within 24 hours. 

We recommend continuing to book from the F45 Training app directly, your bookings will appear as expected in the app.

If after 24 hours your booking does not show, please reach out to your Studio who can raise a ticket with us.

In some instances, when trying to book a class or a scan or access Home workouts, you’ll receive an error saying that you don’t have an active membership. To resolve this, please ensure the following:

• You have selected your studio (see instructions below).

• Your F45 Training App account email and your Mindbody account Email match.

• You have an active membership at your studio (check with your studio).

Ensure that your app is correctly linked to your studio and your membership is valid. 

**Even if it may appear highlighted, please tap your studio and try again**

1. Tap TRAIN > Book tab.

2. Your currently selected studio will be displayed in the top right corner. If this is incorrect tap to change it.

3. A Studio list will appear, these studios are those that you’ve attended or browsed the schedule for in the past. Tap the studio you wish to book with to set it as your current studio.

4. Try to book your class again.

Alternatively, you can also find your linked studios by clicking on your profile picture on the top left of the screen, then Account > My Studios.

If you still have issues, contact your studio to confirm your membership type and dates. 

To change the default calendar that is used for the Add to Calendar feature, follow the steps below

1. Tap your Profile Icon
2. Tap Update details
3. Tap Add to calendar. If you haven't already given the app permissions, it may ask you to check permissions first
4. Here you can change the Calendar that gets used when you tap the Add to Calendar button after booking a class.

If you have a class pack-style membership, you can view the number of remaining classes in the F45 Training app. The remaining classes are displayed before and after booking a class.

You can also view your remaining classes in the Profile > Membership area.