Support and issues with any rewards in the Loyals Store can be resolved via our third party partner support@myezrewards.com
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F45 Training App
- Features and Bug Fixes
- Passport
- Loyals (Beta)
- Class Bookings
- Account/Profile Help
- Class Counts
- Strava
- Dr. B
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Loyals
- What is Loyals?
- How do I Earn Loyals Points?
- How Do I Redeem My Points for Rewards?
- What Are Loyals Status Badges?
- Do Points Expire?
- Are There Limits On How Many Points I Can Earn Per Week?
- My Membership Is Cancelled/Paused. Can I Still Redeem Points?
- Can I Transfer Points To Another Account?
- I Had An Issue With A Reward, What Do I Do?
- How Do I Get A Refund On A Reward?
- I Attended A Class But I Didn’t Receive Points
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F45 LionHeart
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Lionheart 2.0
- Lionheart 2.0 Is Now Live!
- How does Lionheart 2.0 Work?
- What is Resting Heart Rate?
- What is Max Heart Rate?
- What is Heart Rate Reserve?
- What are Heart Rate Zones?
- How do I update my Resting and Max Heart Rate?
- How are Calories Calculated?
- What are Activity Levels?
- Missing Workout Reports in the F45 Training app
- Can't enter Biometrics: Validation Error
- Connection Failed Error message when adding a Studio
- Lionheart Armband Color update
- Lionheart Email Reports / Workout Summary
- Lionheart Stats - Records
- Getting Started with LionHeart
- Troubleshooting
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Lionheart 2.0
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Challenge
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45-day Challenge (Members)
- Where can I register for the Challenge?
- Can I modify a check-in that I have missed?
- What is the F45 Challenge?
- Can I still access F45 Challenge meal plans & recipes in between Challenges?
- If I travel to another studio during the F45 Challenge, will my team (red or blue) still get the points?
- What can I expect?
- How are winners selected?
- When do F45 Challenge meal plans launch in the App?
- Why can’t I see a current meal plan in between F45 Challenges?
- Am I able to swap meals out on the meal plan?
- Does F45 provide specific Macronutrient splits?
- How are calories/meal sizes determined?
- How often do meal plans/meals repeat?
- Nutrition
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45-day Challenge (Members)
- Member FAQs