When connecting your LionHeart to your studio, you may encounter a "Connection failed" error. If this happens, please complete the form below, and our team will investigate the issue for you.
- F45 Training App
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F45 LionHeart
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Getting Started with LionHeart
- Lionheart - Next generation refresh - Coming Q1 2025
- How do I activate a NEW LionHeart Heart Rate Monitor?
- How do I connect an existing LionHeart Account?
- Where can I purchase a LionHeart Heart rate monitor?
- Heart Rate Monitors FAQs
- LionHeart Device Care and Maintenance
- Understanding LionHeart Audio Notifications and Troubleshooting (V2 only))
- How much do LionHeart Monitors cost?
- LionHeart TV Tile Colours and Heart rate Percentages
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Troubleshooting
- As a member, how can I reset/remove/forget my LionHeart device from my account
- Monitor is Constantly Beeping (V2)
- I did not receive a workout report
- The Heart Rate TV show lower heart rate than expected
- LionHeart Reports 'Long bars/Lines'
- Correct or change the email destination for LionHeart Workout Summary
- Heart Rate Tile Not Displaying on LionHeart TV Screen
- Device is not charging (V2)
- Replace LionHeart Monitor Battery (V1)
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Lionheart 2.0
- How does Lionheart 2.0 Work?
- What is Resting Heart Rate?
- What is Max Heart Rate?
- What is Heart Rate Reserve?
- What are Heart Rate Zones?
- How are Calories Calculated?
- Why don't I see any Reports?
- What are Activity Levels?
- Can't enter Biometrics: Validation Error
- When adding a Studio I see Connection Failed Error
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Getting Started with LionHeart
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Challenge
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45-day Challenge (Members)
- Where can I register for the Challenge?
- Can I modify a check-in that I have missed?
- What is the F45 Challenge?
- Can I still access F45 Challenge meal plans & recipes in between Challenges?
- If I travel to another studio during the F45 Challenge, will my team (red or blue) still get the points?
- What can I expect?
- How are winners selected?
- When do F45 Challenge meal plans launch in the App?
- Why can’t I see a current meal plan in between F45 Challenges?
- Am I able to swap meals out on the meal plan?
- Does F45 provide specific Macronutrient splits?
- How are calories/meal sizes determined?
- How often do meal plans/meals repeat?
- Nutrition
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45-day Challenge (Members)
- Member FAQs