Bring a Friend : F45 Member Knowledge Base

What is Bring a Friend? - [F45 Member]

Bring a Friend is a feature in the F45 Training app that allows you to use your FIT Rewards Loyals Points to get a code for a free drop in class that you can share with a friend.

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How does Bring a Friend work? - [F45 Member]

When booking a class, you'll see the 'Bring a Friend' button on the booking confirmation popup that appears when you've booked a class. If you have enough Loyals Points, you can use them to get a code to share with a friend.

You can also generate a new Bring a Friend code without booking a class in the F45 Training app under Profile > Settings > Bring a Friend

Your friend will need to meet the eligibility requirements to redeem the code at your studio.

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Where can I find my Bring a Friend codes? - [F45 Member]

Any unused Bring a Friend codes can be found in your Profile > Settings > Bring a Friend.

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I used a Bring a Friend code to book, can I change my booking? - [F45 Member]

All class bookings are subject to the studio guidelines on cancellations and no-shows. If you change/cancel the booking outside of cancellation windows, you will still have a drop in available to use for that studio for another class

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What does my friend need to do to use Bring a Friend codes? - [F45 Member]
Your friend will need to:
- Download and register in the F45 Training app,
- Choose your class at your studio
- Select 'Drop In'
- In the booking flow, enter the Bring a Friend discount code.
- Complete the booking
Your friend will also need to meet the eligibility requirements to use the code.

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How many Bring a Friend codes can I share? - [F45 Member]

You can have up to 3 unused codes to share with friends, you must use one or more of these before being able to redeem more Bring a Friend codes using Loyals Points.

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Do Bring a Friend codes expire? - [F45 Member]

Bring a Friend codes do not expire.

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How many times can Bring a Friend codes be used? - [F45 Member]

Bring a Friend codes are one-time use only.

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Troubleshooting Bring a Friend Code issues - [F45 Member]
If you are having trouble using a Bring a Friend code, here are some common reasons and what to check:
1. Booking a Premium Class (e.g. HYROX)
Bring a Friend codes do not apply to premium programming classes such as HYROX or other specialty sessions. If a member attempts to use the code for one of these classes, it will not be accepted.
2. Code Has Already Been Used
Bring a Friend codes are one-time use only.
If the app displays an error message, it may mean the code has already been redeemed and cannot be used again.
3. No Option to Enter a Promo Code
If there is no field available to enter a promo code at checkout, this is usually due to a studio setting in the backend. Please contact the studio directly so they can review and update their settings if needed.
4. Friend is Not Eligible at This Studio
The Friend may not meet the eligibility requirements for this studio. Check the eligibility article for full details.
Still Having Issues?
If the problem continues, please provide the studio with:
- The Bring a Friend code being used
- The email address of the person attempting to redeem it
- The date and time of the class they were trying to book
This information will help the studio investigate further with HQ.

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Is there a limit to how many times a single 'Friend' can use a Bring a Friend code at the same studio? - [F45 Member]

There is no lifetime limit on how many times a Friend can use a Bring a Friend code at the same studio.

A Friend simply needs to meet the eligibility requirements each time — they must not have visited that studio in the last 3 months.

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When can't a 'Friend' use a Bring a Friend code at a studio? - [F45 Member]

If your friend has visited this studio with a trial or a membership in the last 3 months, they will not be eligible to use a Bring a Friend code.
Once 3 months have passed since that visit, they will be eligible to use the code.

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Can Bring a Friend codes be used for Premium Programming? - [F45 Member]

No, Bring a Friend codes can no longer be used on Premium Programming (e.g., Hyrox).

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Bring a Friend

1. Booking a Premium Class (e.g. HYROX)

2. Code Has Already Been Used

3. No Option to Enter a Promo Code

4. Friend is Not Eligible at This Studio

Still Having Issues?