Membership Questions : F45 Member Knowledge Base

How do I change my F45 Membership? - [F45 Member]

If you’re looking to modify your membership—whether it’s upgrading to unlimited sessions, switching plans, or making adjustments—your F45 studio can help!

Here’s how to make changes:
1. Contact Your Studio: Since each F45 studio operates independently, they handle their own memberships, pricing, and policies.
2. Find Your Studio’s Contact Info:
• Search for your studio on our website: Find a Studio
• Click on your studio’s page to access their contact details of view their membership options.
3. Discuss Your Options: Your studio team will guide you through available membership changes.

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How Do I Cancel or Pause My F45 Membership? - [F45 Member]

If you need to cancel or pause your membership, you’ll need to contact your home studio directly. Cancellation policies, notice periods, and fees may vary depending on the studio’s contract terms.

Steps to cancel or pause your membership:
1. Reach out to your studio to request cancellation or a membership freeze.
2. Review your contract terms—your studio will provide details on any required notice periods or fees.
3. Confirm your request with your studio to ensure it’s processed correctly.

Need help finding your studio? Use our Find a Studio tool to locate contact information.

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What happens to my F45 membership if my studio has closed - [F45 Member]

In cases of F45 studio closure, your membership should be automatically be cancelled. If you wish to continue your F45 fitness journey, we encourage you to use our studio locator to find a nearby F45 studio -
https://f45training.com/find-a-studio/. If, for any reason, your automatic F45 contract cancellation doesn’t go through, please reach out to your studio team for assistance.

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How much does an F45 membership cost? - [F45 Member]

As F45 is a franchise with each studio independently owned and operated, membership pricing may differ slightly based on location. It would be best to contact your local studio directly for more information on membership pricing. The staff there will be happy to discuss the various membership options available to you! You can find your nearest location using our studio locator tool, here.

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New Year Bonus Loyals Points - [F45 Member]
For any member registered for FIT Rewards before January 30, 2026, we will add 2026 Loyalty points to their account!

When will I get my points?
Bonus Points will be credited to your account at the start of February 2026.

Eligibility:
FIT Rewards is currently only available for Mindbody studios.

To be eligible for the New Year Bonus, you must:
1. Must have already been registered prior to January 30, 2026.
2. Must still be registered on January 30, 2026; i.e. if you were registered then opted out prior to this date, you will not be eligible for the bonus points.
3. Subject to FIT Rewards Eligibility rules. To be eligible to join FIT Rewards you must be on:
- an active unlimited membership,
- an active limited membership,
- A Trial or
- Class packs with remaining visits
How do I register for FIT Rewards?
In the F45 Training app you can either use the FIT Rewards Widget on the home page or go into your Profile > FIT Rewards to start the Opt-In Flow. Here you will opt into the program and get a short walkthrough before completing registration!

For more information about FIT Rewards, please check out our Knowledge Base Articles here.

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