Billing Support : F45 Member Knowledge Base

LionHeart Report Delays

LionHeart reports are currently experiencing processing delays. Recently completed workouts may take longer than usual to appear in the F45 Training app.

Our engineering team is actively working to process all pending reports as quickly as possible.

Thank you for your patience while we work through this.

How do I update my billing information

To update your billing information or payment method, please contact your local studio. They will provide you with the relevant information and assistance. You may search for your studio on our website https://f45training.com/find-a-studio/. Once you select the studio, you will be taken to their page with contact information.

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Can I get a refund for my unused classes or membership fees if my studio has closed?

If your local studio has closed, we would be happy to assist you in finding an alternative F45 studio nearby. We encourage you to check our studio locator tool here. For any billing issues, please contact the respective studio directly as we are unable to process refunds on behalf of franchisees.

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Who do I contact if I have billing questions?

Please contact the studio where you signed up for your membership with any billing questions or to change your billing information. You may search for your studio on our website https://f45training.com/find-a-studio/. Once you select the studio, you will be taken to their page with contact information.

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